In-Store Sales Representative

In Store Sales Representative (ISSR)

Henry Company, a Carlisle Weatherproofing Technologies brand, is seeking an In Store Sales Representative (ISSR) to drive sales opportunities within an assigned Home Depot territory in Puerto Rico, covering the Bayamn and Caguas store locations. This role builds and maintains relationships with store decision makers, develops new pro and retail customers, and services the product line in-store; training on the product line is provided. This position has no direct supervisory responsibilities and does not require travel outside the assigned territory beyond occasional conferences, sales meetings, and training. The standard schedule is Tuesday through Saturday, though hours may shift to accommodate business or weather needs.

Duties and Responsibilities:

• Selling to contractors in the aisle and providing leads to Territory Managers; working with pro desks to prospect and close sales.
• Helping consumers with their construction projects involving roofing.
• Training store associates on Henry products through hands-on use and seasonal projects.
• Securing and building endcaps, bulkstacks, and wingstacks to promote Henry products.
• Working with the Home Depot Merchandise Execution Team (MET) to ensure product is set to plan-o-gram, with literature, headers, and price tags installed and current.
• Building relationships with key decision makers and making sales presentations to department managers, assistant managers, store managers, district managers, and regional merchants.
• Cross merchandising products throughout the store.
• Helping and selling directly to the consumer DIYer and building brand equity.
• Setting up product demonstration tables either in-aisle or in front of the store.
• Educating and promoting products to consumers, including hands-on demonstrations each workday, and explaining the benefits of project completion and use of premium products.
• Other duties as assigned [this is standard language contained within all job descriptions]

Required Knowledge/Skills/Abilities:

• Work Ethic: Consistently dependable and reliable, a self-starter who eagerly pursues new challenges and takes pride in performing well and fulfilling commitments; productive, focused, and dedicated to the job.
• Selling Skills: Develops new business, identifies and sells to customer needs, translates product features to benefits, has good listening skills, is sensitive to customers, delivers effective presentations, negotiates well, uses closing skills appropriately, and develops sales skills.
• Listening/Understanding: Listens attentively to others, asks clarifying questions, actively listens, stays open to other viewpoints, avoids interrupting others, and stays focused despite distractions.
• Speaking/Negotiating: Articulate, engaging, and enthusiastic speaker; organizes thoughts effectively before speaking; polite and pleasant; maintains focus; thinks quickly and responds to new information; capable of pivoting and adjusting style when appropriate.
• Initiative/Competitiveness: Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, and takes pride in success and outperforming the competition.
• Team Play: Meets all team deadlines and responsibilities, listens to others and values opinions, helps the team leader meet goals, welcomes newcomers, and promotes a team atmosphere.

Education and Experience:

• Required:
  • High school diploma or equivalent.
  • At least 2 years of previous sales, retail, account management, or service-oriented experience.
  • Valid driver's license.
• Preferred:
  • Knowledge of roofing.
  • Home Depot or other big-box retail store experience.
  • Roofing experience.

Working Conditions:

• Primarily in-store, working within the aisles, pro desk, and demonstration areas of assigned Home Depot locations; some outdoor exposure when demonstrating roofing-related products.
• Fast-paced retail environment with a moderate to loud noise level.
• Frequent moving, carrying, and lifting of objects in excess of 50 pounds.
• Regular in-store discussions with customers, the management team, the pro desk, and Merchandise Execution Team (MET) employees.
• Occasional trips outside the assigned territory for conferences, sales meetings, training, and other work.

Additional Information:

This position typically operates on a Tuesday through Saturday schedule; opportunities and/or weather may require adjustments to a Monday through Friday schedule. The employee is expected to comply with all company policies, including those related to safety, data security, and confidentiality.

This is a field-based position requiring regular, in-person presence within the assigned Home Depot store locations (Bayamn, Store 6401, and Caguas, Store 6403). In-person attendance is essential for building relationships with store personnel and decision makers, training store associates, and supporting sales activity on the floor.

Periodic travel outside the assigned territory may be required for conferences, sales meetings, training sessions, or company-sponsored events, with advance notice provided. Travel expenses will be reimbursed in accordance with the company's travel and expense policy.

Physical Requirements:

According to ADA regulations, reasonable accommodation will be provided to enable qualified individuals with disabilities to perform the essential functions of the job.