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Head of Customer Experience & CX Excellence

Pilot

Pilot, based in New York City, is looking for a Senior CX Manager to guide their customer experience efforts. The role involves managing a team of CX Specialists and ensuring high standards in customer onboarding and operations. Applicants should have over 6 years of customer-facing experience and strong leadership skills. The position offers a competitive salary and various company-sponsored benefits including medical and wellness reimbursements. #J-18808-Ljbffr Pilot

Vacancy posted 2 days ago
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