Head of Customer Experience & CX Excellence
Pilot
Pilot, based in New York City, is looking for a Senior CX Manager to guide their customer experience efforts. The role involves managing a team of CX Specialists and ensuring high standards in customer onboarding and operations. Applicants should have over 6 years of customer-facing experience and strong leadership skills. The position offers a competitive salary and various company-sponsored benefits including medical and wellness reimbursements. #J-18808-Ljbffr Pilot
- ...We are seeking a seasoned Head of Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act... ...Strong quantitative and analytical skills (Excel, BI tools, survey platforms; SQL/Python a plus...Suggested
$150k - $170k
...company‑wide strategy; synthesize customer trends, collect product... ...moving; define strategy for the CX organization Collaborate on... ...this role, you have: 7+ years experience managing a customer support... ...starter approach to learning Excellent written and verbal communication...SuggestedSelf employmentRemote workFlexible hours- Talkdesk is looking for a CX Manager to play a critical dual... ...ensuring the long-term health of customers through strategic... ...candidate will have over 5 years of experience in Customer Success or Technical... ...strong technical acumen and excellent communication skills. The role...Suggested
- Freelanceshop is seeking a Customer Experience Lead to elevate the customer journey for our remote... ...startup. This role involves developing CX strategies, analyzing customer feedback... ...should have 5+ years in similar roles, excellent communication skills, and experience with...SuggestedRemote job
- ...Client Services Project Manager, CX USA - Remote The Lead Client... ...the end‑to‑end delivery of customer projects. They are... ...knowledge about client service. Experience in an IT Professional Services... ...management and leadership abilities Excellent communication and...SuggestedFor subcontractorRemote work
- ...Jersey is seeking a manager to oversee the customer service team for our Canadian iGaming... .... The ideal candidate has significant experience in leadership and customer service... ...driving accountability and performance excellence. We offer competitive pay and the opportunity...
$120k - $130k
...Job Title: Director of Customer Experience Position Overview Seeking a Director of Customer Experience to lead and elevate the end-to-end... ...will oversee the Customer Service team, drive operational excellence, and ensure exceptional service delivery for both high‑value...- ...Bloomingdale's is seeking a Manager, Voice of Customer Programs to lead customer feedback initiatives that inform strategic decisions... ...collaborating with stakeholders. The ideal candidate has 6–8 years of experience in customer research, proficiency in qualitative and...
$170k - $190k
Director of Customer Experience Operations Director of Customer Experience Operations Get AI-powered... ....00/yr Build the future of operational excellence in mental health care. Talkiatry is... ...healthcare, or scaled customer experience (CX) organizations Proven track record of...Full timeWork at officeWork from homeFlexible hours$136k - $204k
...\'re committed to bringing passion and customer focus to the business. Trinity Life Sciences... ...Engagement Manager to join its Launch Excellence (LEx) team, a COE within the Commercial... ...or advanced degree preferred. Work Experience: Minimum of 5+ years of experience in consulting...Work experience placementInterim roleWork at officeImmediate start- T-Mobile is seeking a Customer Experience Lead to measure and analyze customer experiences to guide organizational strategies. This role involves designing comprehensive measurement frameworks, mentoring teams, and collaborating with cross-functional partners to enhance...
$104k - $183k
...Senior Customer Success Manager United States Role Overview Shape and... ...are transforming the customer experience landscape through empathy, AI... ...as Salesforce, Gainsight, and Excel or similar data analysis platforms... ...programs. Familiarity with CX, CCaaS, or enterprise SaaS platforms...Work from homeFlexible hours$80k - $95k
...: A proactive, business‑focused approach to customer success, combining high‑level strategy with executional excellence. Analytical Problem Solving: Continuous improvement... ...outcomes and internal processes. Customer Experience (CX) Focus: A deeply ingrained customer‑first...Work at officeImmediate startRemote workFlexible hours$70k - $75k
...strategic and relationship-driven Customer Success Manager to join our... ...customer journey. If you excel at building high-impact partnerships... ...discussions within customers’ CX teams as well as other... ...Qualifications Minimum of 2-3 years proven experience in customer success or account...Local areaRemote workWorldwide$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago, New York, Atlanta, San Francisco, Irving, BridgewaterApply for this job* Permanent* Experienced Professionals* Sales & Client Management & Solution Design* ID 485432-en\_USChoosing Capgemini...Permanent employmentFull timeLocal area- ...world. Role and Responsibilities for the Customer Service Manager/Sr. Manager: ● Manages customer... ...college/university or comparable work experience. ● 8-10 years Generic Pharmaceutical Industry experience required. ● Excellent communication skills with the ability to...Permanent employmentFull timeWork experience placementWork at officeLocal areaWorldwideMonday to Friday
- ...build better solutions for our customers and each other. Our values... ...continued positive customer experience. Independently lead pricing and... ...expert understanding of DISQO’s CX Platform and associated... ...for complex customer needs. Excellent written and verbal communication...Contract workLocal area
- Senior Customer Success Manager The Role: As an Senior Customer Success... ...continued positive customer experience Independently lead pricing... ...understanding of DISQO’s CX Platform and associated product... ...for complex customer needs Excellent written and verbal communication...Full timeContract workLocal areaFlexible hours
$132k - $163k
...shared commitment to serving our customers, communities, and each other.... ...growth, accountability, and excellence. Backed by leading investors... ...wants you Hover's Customer Experience team is at an inflection point... ...is your role. Our Inbound CX team handles thousands of support...Full timeFor contractorsWork at officeLocal areaFlexible hours$128.7k - $226.3k
...business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,... ...to achieve their customer experience (CX) vision. As a highly consultative position... ...) Microsoft Office Suite (PowerPoint, Excel, Word) Online communities and social...Work at officeWork from homeFlexible hours$164k - $304k
...assigned geographical territory, fostering excellent C‑suite and senior stakeholder... ...points to close deals. Qualifications & Experience 10+ years in technology sales with at... ...technologies, digital workplace, customer experience (CX), hybrid/cloud environments. Knowledge...Temporary workRemote workFlexible hours- The Director - Head of Travel Partnerships, Customer Experience & AI is a senior leadership role accountable for defining and executing the end-to-end travel strategy, including strategic partner management, customer experience ownership, customer servicing and AI-driven...
$219.73k - $323.13k
...Data Vantage is seeking an individual to lead our global Client Experience function. This is a high‑visibility leadership role... ...to scale and strengthen the team effectiveness. Operational Excellence - Drive CRM discipline, at‑risk account identification, and consistent...Contract workWork at officeImmediate start$80k - $150k
...affects how well companies understand their customers and how well they can serve them. #2... ..., incredible engineering ability, and experience building companies. #3 How we operate... ...templates, and documentation that make excellence repeatable rather than dependent on...- Plaid Inc in San Francisco is seeking a Head of Support to own global support strategy... ...team focused on delivering high-quality customer support while managing critical... ...teams. The ideal candidate has extensive experience in technical customer support, at least...
- ...technical work to someone else, this is not your role. You’ll lead our US support function and transform it into a modern, AI-first customer experience organization. This is a player‑coach role where you build the team while staying hands‑on with the technical work they do....Night shift
- Point Broadband is seeking a Manager for Residential Customer Support, responsible for leading operations across multiple states. This role focuses on enhancing customer experience, operational performance, and employee engagement, while managing supervisors and frontline...Remote job
$150k - $170k
Found in San Francisco is seeking a Customer Support Manager to lead and shape a dynamic customer experience team. The role requires 7+ years of experience managing customer support teams in a fast-paced environment and involves collaborating with cross-functional teams...Flexible hours$250k
...United States, serving millions of customers across a broad portfolio of... .... The Digital & Client Experience (DCX) team sits at the heart of... ...personalized experiences at scale. The Head of Channels & Platforms is a... ...the build‑out of a scalable CX data foundation that enables...Temporary work- ...time position requires managing high-volume phone lines, processing customer payments, and assisting customers in a friendly, professional manner. Candidates must have a high school diploma, excellent communication skills, and the ability to manage multiple tasks. Benefits...Full time
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