Head of Customer Experience & Strategy
$150k - $170kFound
Found in San Francisco is seeking a Customer Support Manager to lead and shape a dynamic customer experience team. The role requires 7+ years of experience managing customer support teams in a fast-paced environment and involves collaborating with cross-functional teams to define strategy and monitor KPIs. Found offers a competitive salary between $150,000 and $170,000, along with comprehensive benefits, including health coverage, flexible parental leave, and generous vacation policies. #J-18808-Ljbffr Found
- ...We are seeking a seasoned Head of Customer Experience to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company... ...for shaping, executing, and scaling the client’s CX strategy while managing a multidisciplinary team and serving as the...Suggested
$150k - $170k
...stakeholders to influence the product roadmap and company‑wide strategy; synthesize customer trends, collect product feedback, and find points of... ...escalations To thrive in this role, you have: 7+ years experience managing a customer support team in a start‑up or technical...SuggestedSelf employmentRemote workFlexible hours- T-Mobile is seeking a Customer Experience Lead to measure and analyze customer experiences to guide organizational strategies. This role involves designing comprehensive measurement frameworks, mentoring teams, and collaborating with cross-functional partners to enhance...Suggested
- Bloomingdale's is seeking a Manager, Voice of Customer Programs to lead customer feedback... .... The ideal candidate has 6-8 years of experience in customer research, proficiency in... ...Join us and help shape our customer experience strategies! #J-18808-Ljbffr Bloomingdale'sSuggested
$70k
Eulerity is hiring Customer Success Managers in New York. This role requires strong customer service experience and expertise in digital marketing. Candidates will manage client... ...relationships, advise on multi-channel strategies, and lead onboarding sessions. The position...SuggestedRemote job- ...Systems Inc in New York City is seeking a Manager of Customer Success to define and manage a Customer Success strategy for onboarded customer segments. You will... ...ideal candidate has over 5 years of customer-facing experience, particularly in accounting or financial...
- The Director - Head of Travel Partnerships, Customer Experience & AI is a senior leadership role accountable for defining and executing the end-to-end travel strategy, including strategic partner management, customer experience ownership, customer servicing and AI-driven...
$120k - $130k
...Job Title: Director of Customer Experience Position Overview Seeking a Director of Customer Experience to lead and elevate the end-to-end... ...high volume of customer inquiries and escalations. Develop strategies to enhance customer satisfaction, retention, and loyalty. Partner...- Espresa is hiring a Director of Customer Success in the United States. This key leadership role will drive the vision, strategy, and execution of the Customer Success department... ...ensuring a unified and effective client experience. Espresa offers a competitive benefits...
- ...and lead a small team of Client Success Managers. You will partner with product, sales, and marketing to maximize value and align strategies with client objectives. The role involves guiding onboarding, managing risks to retention, and delivering best-in-class client...
- ...Inc in San Francisco is seeking a Head of Support to own global support strategy. You will lead a distributed team... ...on delivering high-quality customer support while managing critical incidents... ...ideal candidate has extensive experience in technical customer support, at...
$144k - $184k
...value. The role involves consulting with C-level executives to develop strategies that enhance value from Gartner’s offerings. Ideal candidates will have 12-15 years of consultative sales experience in high technology and a strong track record in managing client relationships...Contract work$225k - $275k
CLEAR is seeking a Customer Success Director - Healthcare to lead its customer success strategy across healthcare partners. This role demands ownership of customer success... .... The ideal candidate will have significant experience in healthcare, a proven ability to build...Flexible hours- Pilot, based in New York City, is looking for a Senior CX Manager to guide their customer experience efforts. The role involves managing a team of CX Specialists and ensuring high standards in customer onboarding and operations. Applicants should have over 6 years of customer...
- ...Client Value Partner in New York. This role is pivotal in enhancing customer engagement and driving business transformation with key stakeholders. Ideal candidates have 15+ years in customer success or strategy consulting, advanced industry expertise, and project management...
- ...trends, and translate analysis into action in a hospitality and recreation context. Location is New York, NY with a strong compensation package and opportunities to drive revenue through data-driven strategies and cross-functional collaboration. #J-18808-Ljbffr Ladders
$110k - $120k
...engagement skills and a deep understanding of the banking sector. The ideal candidate will have over 10 years of experience, manage sales cycles, and develop strategies for client growth. Competitive salary range is $110,000 - $120,000. The firm offers medical benefits and...$108k - $137k
...success relies on building a marketing and ad strategy that grows Roku’s advertising business.... ...partners. Leverage deep entertainment experience to develop new strategies to unlock ad... ...revenue streams. Present programs and custom solutions to key stakeholders internally...Temporary workWork at officeLocal areaRemote workMonday to ThursdayFlexible hours- ...so providers can focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB, you’ll own relationships with Arya’s... ...and customer impact. Beyond that, you bring: 5+ years of experience in Customer Success, Implementation, Operations, Consulting...Work at officeImmediate start
- Arya Health is seeking a Customer AI Strategy & Success Lead to manage relationships with small and mid-size healthcare customers. This role... ...efficiency. The ideal candidate will have over 5 years of experience in customer success or a related field, demonstrating strong...
$300k - $325k
...complex people - with diverse backgrounds in strategy, creative and technology. But no matter... ...different, we can create unforgettable experiences that enrich lives. Join us at razorfish.... ...marketing and CRM leadership to drive customer engagement, retention, and lifecycle...Temporary workFreelanceWork at officeLocal areaFlexible hours- A leading luxury fashion brand seeks a Manager of Client Tech Strategy in New York City. This role focuses on delivering digital initiatives... ...among diverse teams. Ideal candidates will have 5+ years of experience, strong communication skills, and expertise in project...
- ...so providers can focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - Enterprise, you'll own relationships with... ...or Strategy roles for enterprise SaaS or healthtech. Deep experience managing complex, multi-stakeholder accounts in healthcare...
- ...Corporation is seeking a Senior Manager of Global Customer Service to lead the customer service strategy for Digital Commerce. The role requires defining a... ...global service model and ensuring a scalable customer experience across regions. Ideal candidates will have 8-12...
- ...global leader in healthcare, seeks a Sr. Manager, Global Customer Service Strategy within DePuy Synthes to shape and drive the enterprise-wide... ...performance. The role requires strong analytical capabilities, experience leading global initiatives, and a track record of...
$90k - $95k
...based in New York City, is seeking an Associate Manager for Customer Strategy & Insights. This role will be key in translating data into actionable... ...must have a bachelor's degree, 3-6 years of relevant experience, and strong skills in data analysis. The company offers a...- A leading software company is seeking a Customer Success Operations Leader to drive strategy, enhance customer journey, and optimize processes. You will work... ...for customers. The ideal candidate will have SaaS experience, strong CRM reporting skills, and the ability to...
- Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies...Work at officeRemote workHome officeFlexible hours
- ...in New York is looking for a Service & Support Strategy Manager to enhance client engagement through strategic customer-related solutions. You'll lead a team in... ...possess a Bachelor’s degree and at least 5 years of experience. This role demands strong analytical skills...
$230k - $243k
OC&C Strategy Consultants is seeking an Engagement Manager for its Consumer Goods Practice in New York or Boston. In this role, you will... ...should have at least 5 years of strategy consulting experience or 2 years post-MBA. The role emphasizes team management and strong...
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