Senior Manager Managed Services Engineering

Role Description

The Senior Manager Managed Services Engineering Public Sector leads the engineering function responsible for converting managed services solutions into scalable, operationally ready offerings. This role ensures services across network, infrastructure, cloud, and security domains are engineered for reliability, automation, observability, and seamless 24x7 managed operations. The position bridges architecture and operations, overseeing how services transition from design into steady-state delivery across customer environments.

Main Responsibilities

• Lead, mentor, and develop a high-performing engineering team supporting service enablement and operational engineering.
• Establish engineering standards, operational architectures, and best practices for scalable managed services.
• Translate service offerings and solution architectures into operationally ready, repeatable service capabilities.
• Define and implement operational architecture, including monitoring, alerting, automation, and ticketing workflows.
• Oversee onboarding engineering for new customers and services, ensuring integration with monitoring, automation, and service management systems.
• Develop standardized onboarding frameworks and deployment models for customer environments.
• Drive automation and tooling initiatives to improve operational efficiency and workflow integration.
• Build integrations across monitoring systems, orchestration tools, and IT service management platforms.
• Enable automated provisioning, alert correlation, and incident response workflows.
• Partner with Solution Architecture, NOC, SOC, product, and service delivery teams to align services with operational support models.
• Support service lifecycle management, including service introduction, change management, updates, and retirement.
• Ensure observability across managed services environments, including telemetry, monitoring, dashboards, and health metrics.

Qualifications

• 10+ years of engineering experience in enterprise infrastructure, network, cloud, or security domains.
• 5+ years leading engineering teams in managed services, service provider, or large-scale enterprise settings.
• Proven experience designing and operationalizing production-grade services in complex or multi-tenant environments.
• Expertise in network engineering, cloud/infrastructure platforms, systems/platform engineering, or security infrastructure/operations.
• Experience designing operational architectures with monitoring, automation, and service management at scale.
• Proficiency integrating monitoring, orchestration, and ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Strong automation and scripting experience (Python, PowerShell, APIs, infrastructure automation tools).
• Systems-thinking mindset with the ability to connect architecture, operations, and service delivery.
• Background supporting 24x7 operational environments with strict SLAs.
• Experience in MSP or telecommunications/service provider environments (preferred).
• Familiarity with NOC/SOC operations and ITIL-aligned service management practices.
• Experience with observability platforms, event correlation, and service telemetry.
• Industry certifications in networking, cloud, or security (preferred).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

• $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
• $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
• $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.