Administrative Support Specialist

About Us

Martin & Zerfoss, Inc. is an independent insurance firm in Nashville, TN. We specialize in all areas of Personal, Commercial, Bonds, Affluent Lines, Professional Liability Insurance, and Benefits & HR Consulting. From our small beginnings in 1978 to the great staff of professionals with us today, we have always believed in the value of relationship. We are excited to have another talented individual join our team.

About the Role

Martin & Zerfoss, Inc. is seeking an Administrative Support Specialist for a full-time role in Nashville, TN. While initially a fully in-person role, the position will have a hybrid work arrangement, with 4 days in-office and 1 day WFH starting 90 days after start date. This is an early career role, designed to provide the employee an introduction to a career in the insurance field. Career growth and advancement in our agency is a top priority. In this role, the Administrative Support Specialist will:

• Provide administrative support to the Front Desk, Claims, Human Resources and Operations teams.
• Back up the receptionist by answering phones and covering the front desk as needed (For a planned leave from November-January, then generally 1 hour per day, and periodically for vacation.)
• Assist the Claims department by: performing various claims related administrative tasks; answering calls regarding insurance claims; filing claims; and communicating with clients, insurance carriers, adjusters and internal team members regarding the status of claims.
• Assist the Human Resources department by: helping plan and facilitate companywide events; organizing and tracking employee training plans; special projects as needed.
• Support operations by: assisting with facilities management; various administrative tasks for the operations team; special projects as needed.
• Utilize Applied Epic to manage and track work.
• Follow agency and department workflows and procedures to complete daily tasks.
• Manage the workload effectively.
• Seek opportunities to learn and grow in the insurance field.
• Regular and timely attendance in the office is an essential function of the job.
• Embody our Agency Core Values in all work: Integrity, Problem Solving, Empathy, Teamwork, Growth.

About you

• Able to reliably commute to our West Nashville five days per week for 90 days, then four days per week is required.
• Associates or Bachelors degree desired but not required.
• High school graduate or equivalent required.
• Experience working in a professional office setting.
• Experience with insurance claims highly desirable.
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.).
• Experience using CRMs/databases to organize and track work is preferred.
• Strong attention to detail.
• Strong critical thinking skills.
• Excellent customer service skills.
• Exemplary organization, time management and prioritization skills
• High degree of professionalism along with excellent business writing and communication skills.
• Must possess the ability to handle confidential information in an appropriate and professional manner.
• Team player that contributes to a positive work culture

Perks

Salary range between $45,000 - $55,000/ year commensurate with experience

20 days of PTO to start

10 paid holidays

Comprehensive benefits package including medical, dental, vision, life, short- and long-term disability, 401k and a variety of other benefits

Continuing education

Hybrid schedule available after 90 days

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

No third-party inquiries, please.