Assistant General Manager

Description

Job Overview:  The  Assistant General Manager is an active supporter of the community vision and philosophies and FirstService Residential’s commitment to client, staff and community. As a result of job performance, will promote client retention, employee retention, and the advancement of the client in terms of its image, visibility, and reputation. The AGM directly supports and reports to the General Manager.  
Compensation: $30 - 35/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.  Job Responsibilities:

• Carry out policies and procedures of the customer and FirstService Residential concerning safety, administrative requirements, standards, practices and work methods.
• Ability to work under tight deadlines and consistently meet deadlines.
• Ability to work extended hours and weekends based on project requirements.
• Exhibit professionalism, professional attire and demeanor at all times.
• Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Approval Committee meetings as designated by the General Manager.
• Performs routine building walk through to check for violations and create work orders.
• Create resident communication/flyers to be posted in elevators, bulletin boards or other areas.
• Responds to emergency situations in a timely, calm, and efficient manner.
• Take client calls and manage work order process, vendors, and client issues and follow up on all complaints/issues.
• Oversee and manage resident requests, work orders and correspondence on community website(s).
• Keep track of inventory of office supplies and re-order as necessary.
• Responsible for money collected from shareholders and residents.
• May be required to code invoices to appropriate GL categories.
• Produce requested reports for Board packets in a clean, orderly, and professional fashion.
• Organize and maintain all homeowner and administrative files & perform annual Corporation file cleanout in accordance with company standardized hard copy and electronic system.
• Maintain an organized workspace according to company procedures.
• Keeps voicemail up to date, including setting out-of-office email and voicemail greetings, when out of the office.
• Works collaboratively with General Manager on any special requests, i.e. administrative work, mailings, special projects, etc.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential Standards of Operation.
• Act as a backup when General Manager is on vacation, sick days, or out of office.
• Consistent and regular attendance is required.
• Other duties may be assigned.
• Practice and adhere to FirstService Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.

Skills & Qualifications:   

• Proficient in English 
• Excellent general math skills 
• Certified Community Association Manager preferred 
• Demonstrate effective communication skills consisting of verbal, written, and listening skills. 
• Excellent customer service background/skills and maintain a positive, can-do attitude. 
• Must be able to attend and actively participate in evening meetings as required. 
• Must be knowledgeable and adept with computer programs needed for specific positions. 
• Must have minimum typing speed of 30 WPM. 
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel. 
• Command of information system hardware/software is preferred. 
• Requires driving; must have a valid driver’s license and state mandated vehicle insurance. 
• Ability to quickly and easily navigate the property/building as required to meet the job functions.

Education & Experience:

• High school diploma or equivalency required. College level courses in business or hospitality preferred. 
• Two (2) to three (3) years of business experience preferred. 
• Experience in HOA management preferred. 
• CMCA credentials plus. 

Physical Requirements & Working Environment:  The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 30 – 50 lbs. 
• Work in an upright standing or sitting position for long periods of time 
• Handle, finger, grasp and lift objects and packages; Reach with hands and arms 
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.  

Supervisory Responsibilities: 

• Participate in staff coaching/counseling.  
• Complete associate assessments with General Manager. 
• Supervision of staff and/or third-party contractors.  

Tools & Equipment Used: 

• Valid California Driver's license including State mandated vehicle insurance
• General office equipment

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part-time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:  FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer:  The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.  FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.  Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.