Customer Service Representative

If you are a customer-focused professional who thrives on building relationships, solving problems, and delivering exceptional service, Emerson has an exciting opportunity for you! Based in Tulsa, OK, this role is a key contributor to our success, serving as a vital link between customers, sales, manufacturing, and operations. As a Customer Service Representative, you will play a critical role in driving customer satisfaction, supporting revenue growth, and ensuring seamless order fulfillment through proactive communication, problem resolution, and effective account management. You will partner closely with customers and internal teams to deliver outstanding service, strengthen business relationships, and contribute to the continued growth and success of our Tulsa Emerson location.

As a Customer Service Representative, you will:

• Serve as a trusted partner to distributors, impact partners, and internal stakeholders by delivering exceptional customer support and sales coordination
• Leverage MRP systems to analyze inventory levels of parts and finished goods, enabling informed commitments and accurate communication with customers and sales teams
• Own the customer complaint resolution process from initiation through closure, ensuring timely, effective resolution and a positive customer experience
• Proactively communicate with customers regarding open issues, orders, and return material authorizations (RMAs), providing timely updates and driving successful outcomes
• Support achievement of customer service objectives through prompt response times, accurate order processing, and detailed documentation of customer interactions
• Apply product knowledge and provide first-level technical support for established products, assisting customers with routine inquiries and product-related questions
• Act as the primary liaison between customers, sales, manufacturing, engineering, quality, and operations to ensure customer requirements are understood and executed effectively.
• Coordinate cross-functional activities related to quality, engineering, and production changes to ensure customer specifications and expectations are met
• Monitor inventory availability and product status to support customer needs, order fulfillment, and business objectives

Required Knowledge, Skills, and Abilities:

• High school diploma required
• 2-4 years of customer servicer related experience
• Effective communication and interpersonal skills
• Proficient in use of Microsoft Excel, Word, and Office software
• Demonstrated ability to communicate effectively with channel partners and employee
• Legal authorization to work in the United States

Preferred Knowledge, Skills, and Abilities:

• Associates degree
• Technical qualification in a mechanical field
• Previous manufacturing experience
• Process Oil/Gas industry or previous valve experience

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We cultivate an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe teams with varied strengths working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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ABOUT US

WHY EMERSON




Our Commitment to Our People




At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.




We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.




Work Authorization




Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.




Equal Opportunity Employer




Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.




Accessibility Assistance or Accommodation




If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: View email address on us.fitly.work .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.




With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!




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