HR Representative

Human Resources Representative

At Houston Methodist, the Human Resources (HR) Representative position is responsible for providing day-to-day human resources support and is the generally the first point of contact for general inquires in the department which includes phone calls, greeting visitors, as well as parking, where appropriate, delivering exceptional customer service assistance. The HR Representative position conducts intake of information, supports the onboarding process, forms processing, and data entry which requires a high degree of accuracy and compliance with Houston Methodist policies and regulatory agencies. This position may provide assistance to HR management, immigration team, generalists and recruiters, as appropriate.

Qualifications:

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• One year customer service or a combination of human resources, and/or other professional experience. May consider Houston Methodist volunteer experience as customer service experience
• Hospital experience preferred

Skills and Abilities:

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates a high level of maturity with demonstrated self-confidence and ability to make decisions
• Conducts self in a professional manner at all times
• Ability to work with peers in a team situation
• Professional handling of exposure to confidential/sensitive information
• Possesses relationship building skills and ability to develop partnerships with recruitment teams and management
• Demonstrates attention to detail and accuracy
• Ability to prepare and manipulate data using Microsoft Office software products
• Ability to interact and partner with other members of the human resources department and recruitment team
• Ability to coordinate multiple assignments in environment of substantial interruptions
• Flexible and adapt to change without reservation

Essential Functions:

• Understands the candidate and client experience to effectively manage applicant and client expectations, proactively communicates to team any issues or obstacles that may interfere with meeting deliverables; responds quickly to applicant and client needs and concerns. Communicates rehire requirements for background, drug screen, learning modules, I-9 compliance, etc., within scope of the department responsibilities.
• Receives and screens employees/applicants and telephone calls in a professional and courteous manner and handles general inquiries timely and professionally. Assists with events hosted by the department, e.g. employee meals, gift distribution, service awards, recruitment fairs, learning sessions, etc.
• Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
• Performs onboarding activities within the scope of department responsibilities which may include: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete and in compliance with policies and various regulatory agencies.
• Processes non-employees accurately and efficiently (volunteers, students, observers, etc.) May serve as liaison for employee records/file management system workflow and resolve accordingly.
• Performs administrative tasks and duties, as appropriate. Maintains a professional work space. If assigned, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management. Ensures timeline approvals and payment by monitoring these transactions in the system.
• Ensures the accuracy and compliance of data within the applicable HR or other system(s) used by the department. Reviews data entered, verifies required supporting documents are in receipt by HR. Responds to requests for employee file documents which may include subpoenas.
• Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement.
• Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.
• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.
• Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs. Follows up on action items to ensure completion of assignments.
• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

Supplemental Requirements:

• Business professional: Yes
• On Call: No
• May require travel within the Houston Metropolitan area: Yes
• May require travel outside Houston Metropolitan area: No

Company Profile:

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women's services, neurology and neurosurgery, oncology, and primary and general medicine.

Houston Methodist is an Equal Opportunity Employer.