Accounts Receivable Specialist

Accounts Receivable SpecialistWhiteford Kenworth is seeking an experienced, detail-oriented Accounts Receivable Specialist to join our accounting team. This position plays a vital role in managing customer accounts, maintaining positive customer relationships, supporting cash flow objectives, and ensuring the timely collection of outstanding receivables. The ideal candidate will have strong commercial collections experience, excellent communication skills, and the ability to work collaboratively across multiple dealership departments.ResponsibilitiesManage and monitor a portfolio of customer accounts, reviewing aging reports and identifying collection prioritiesContact customers regarding past-due balances and partner with them to resolve payment issues promptly and professionallyPerform commercial collection activities while maintaining strong customer relationships and excellent customer serviceAccurately apply customer payments and post transactions in a timely mannerInvestigate and resolve invoice disputes, payment discrepancies, short pays, deductions, and chargebacksReconcile customer accounts and research aging variancesGenerate and distribute customer statements, account summaries, and collection correspondenceWork closely with parts, service, truck sales, leasing, body shop, and management teams to resolve billing and payment issuesReview customer credit exposure and communicate concerns to leadership when appropriatePrepare accounts receivable reports and aging analysis for management reviewAssist with month-end and year-end accounting activities, including reconciliations and audit supportMaintain detailed documentation of customer communications, payment arrangements, and collection effortsMaintain confidentiality of company, customer, vendor, and employee informationFollow company accounting policies, internal controls, and established collection proceduresUphold company standards for customer service, professionalism, appearance, and business practicesComply with all company policies, procedures, and safety requirementsMaintain a clean, organized, and professional work environmentAbility to maintain regular attendance and work scheduled hours necessary to meet customer and business needsOther duties or tasks as assignedBenefitsComprehensive medical, dental, and vision insuranceCompany-paid Group Life and AD&D insuranceShort-term disability, life insurance, and other voluntary benefit options401(k) with company matchAnnual paid time off (PTO)Professional work environment focused on safety, quality, and teamworkFamily-oriented culture built on collaboration, respect, and pride in workmanshipQualificationsRequiredMinimum of 3-5 years of accounts receivable and commercial collections experience in a business-to-business environmentStrong understanding of account reconciliation, payment application, and collections processesProficiency with Microsoft Office, particularly ExcelExperience with accounting or ERP software preferredStrong attention to detail and accuracyExcellent organizational and time management skillsAbility to communicate professionally with vendors, customers, and coworkersAbility to maintain confidentiality and handle sensitive information appropriatelySelf-motivated with the ability to work independently while contributing as part of a teamPreferredPrevious experience in a dealership, transportation, trucking, equipment, manufacturing, or industrial service environmentAssociate degree or coursework in accounting, finance, business administration, or a related fieldPhysical RequirementsAbility to sit for extended periods and work at a computer workstationAbility to occasionally lift and carry up to 15 poundsAbility to bend, reach, and file documents as neededAbility to perform repetitive hand and wrist movements associated with computer and office equipment useAbout UsSince 1929, Whiteford Kenworth has proudly supported customers across the transportation industry with trusted solutions and dependable service. Built on a legacy of reliability and customer-focused values, we are committed to delivering an exceptional experience at every touchpoint. From truck sales and leasing to maintenance, repair, parts, and body shop services, our experienced team is dedicated to providing comprehensive, high-quality support. We take pride in helping keep our customers on the road with confidence through every stage of their operation.We provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.The work environment and physical demands described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be considered in accordance with applicable law.