Office Assistant

Job Description

Job Description

Office Assistant

Location: U.S. Columbarium / Fresh Pond Crematory Office, Middle Village, NY 11379

Department: Office / Administration

Employment Type: Full-Time or Part-Time

Salary: $37,440 – $43,680 per year ($18.00 – $21.00 per hour) — non-exempt, overtime-eligible; part-time paid at the equivalent hourly rate

 

About Fresh Pond Crematory

Fresh Pond Crematory has served New York families since 1884. We are a New York State–certified nonprofit crematory and columbarium, family-operated for more than five decades, welcoming all faiths and customs at our historic Middle Village building. Joining our team means doing steady, meaningful work at an institution families have trusted for over 140 years.

Job Summary

We are seeking an organized and dependable Office Assistant to join our team, handle a variety of administrative tasks, and contribute to our compassionate work environment. You will often be the first person a family speaks with — by phone or at the front desk — during a difficult time, and warmth, patience, and professionalism matter as much as office skills.

Key Responsibilities

• Answer telephone calls and greet visitors with courtesy and compassion.

• Provide compassionate guidance to grieving families regarding our services.

• Assist with sales of memorial products and services, including urns and columbarium niches.

• Perform filing, data entry, and general recordkeeping accurately.

• Support day-to-day office operations and scheduling.

• Run company errands, including post office trips and transporting urns to and from engravers (requires driving).

• Perform other duties as assigned.

Qualifications

• Proficient computer skills — email, data entry, and standard office software.

• Strong organizational skills and the ability to manage multiple tasks at once.

• Clear, patient, and professional communication — in person and by phone.

• Ability to handle sensitive situations with empathy and discretion.

• Availability on Saturdays.

• Authorized to work in the United States.

• Valid driver’s license — this role drives for company errands.

Compensation & Benefits

• Pay of $37,440 – $43,680 per year ($18.00 – $21.00 per hour), based on experience, plus overtime eligibility.

• Full-time employees are eligible for medical benefits and a 401(k) retirement plan.

Workplace

Fresh Pond Crematory is a smoke-free and vape-free facility, including all grounds.

Application Questions

Please answer each question below and include your answers with your application.

1. Are you legally authorized to work in the United States? ☐ Yes ☐ No

2. Are you at least 18 years of age? ☐ Yes ☐ No

3. This job is on-site at our office in Middle Village, Queens (11379) — it cannot be done remotely. Can you reliably commute to this location? ☐ Yes ☐ No

4. This office serves grieving families every day — patient, compassionate interaction by phone and in person is a core part of the job. Can you perform these duties every day? ☐ Yes ☐ No

5. Can you perform the essential functions of this job, with or without reasonable accommodation, including sustained computer, telephone, and front-desk work? ☐ Yes ☐ No

6. Shifts fall within facility hours of 8:00 AM – 4:30 PM, Monday through Saturday, and Saturday availability is required. Can you work this schedule, with or without a reasonable accommodation? ☐ Yes ☐ No

7. The pay is $37,440 to $43,680 per year ($18.00 – $21.00 per hour). Would you accept a position in this range? ☐ Yes ☐ No

8. Are you proficient with basic computer tasks, including email, data entry, and standard office software? ☐ Yes ☐ No

9. This job includes driving for company errands, such as post office runs and urn deliveries. Do you hold a valid driver's license? ☐ Yes ☐ No

10. Are you applying for full-time, part-time, or either? ☐ Full-Time ☐ Part-Time ☐ Either

11. How much office or administrative experience do you have? ☐ None ☐ Under 1 year ☐ 1–3 years ☐ Over 3 years

12. If offered the position, when could you start? ☐ Within 1 week ☐ Within 2 weeks ☐ Over 2 weeks

 

Candidates must be able to perform the essential functions of this position with or without reasonable accommodation. Fresh Pond Crematory provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and observances.

Fresh Pond Crematory is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to age, race, creed, color, national origin, sexual orientation, gender identity or expression, military status, sex, disability, predisposing genetic characteristics, familial status, marital status, domestic violence victim status, or any other characteristic protected by federal, New York State, or New York City law.

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