Senior Account Manager, Luxury Experiential & Partnerships

Black Flower Agency, a NYC-based experiential marketing and events agency, and a key United States business unit of global company MCI Group ( is seeking a Senior Account Manager, Luxury Experiential & Partnerships, to support the development and execution of strategic experiential and partnership programming for a global luxury client. This role will play a critical part in delivering best-in-class loyalty and customer engagement experiences designed for ultra-premium members through exclusive access, curated partnerships, and elevated hospitality programs across sports, entertainment, culture, fashion, culinary, wellness, and travel. Working closely with senior agency leadership, the Senior Account Manager will help drive program strategy while leading day-to-day client management, partner relationships, and activation execution. This position offers the opportunity to help shape and evolve a premier luxury loyalty platform that creates meaningful emotional connections between a global brand and its most valued customers, while contributing to the continued growth and innovation of Black Flower Agency's experiential and partnership offerings. #LI-Hybrid COMPENSATION $100,000-115,000 annually, based on relevant experience and skills. MAIN RESPONSIBILITIES Manage day-to-day client relations and programming for a global luxury client, serving as a trusted resource for clients by proactively identifying solutions and maintaining exceptional attention to detail. Manage planning and execution of premium experiential programming and VIP hospitality events designed for affluent and high-net-worth audiences. Concept and curate exclusive experiences from intimate to broadscale across sports, entertainment, fashion, culinary, arts, travel, and cultural verticals. Develop annual experiential roadmaps and program strategies aligned with client objectives and customer preferences. Source, evaluate, negotiate, and manage strategic partnerships that support experiential programming objectives. Leverage existing industry relationships while continuously expanding a network of strategic partners. Evaluate emerging trends, cultural moments, and partnership opportunities that can create competitive differentiation for clients. Coordinate partnership deliverables and activation requirements across multiple stakeholders. Ensure seamless communication between clients, agency teams, and external partners. Participate and lead weekly client meetings, presentations, planning sessions, and program reviews. Oversee the planning and execution of high-touch hospitality programs and VIP experiences with team responsibilities including but not limited to: research, event logistics, proposal development, venue and vendor sourcing, brand creative, collateral development, F&B menu development, marketing submissions, ticketing management, project timelines, production schedules and budget development, tracking, and reconciliation. Work closely with account, production, creative, operations, and leadership teams to ensure successful program delivery. Coordinate logistics across multiple activations, ensuring all deliverables are executed on time and within budget. Lead event teams during live activations, maintaining exceptional service standards and problem-solving in real time. Manage guest communications before, during, and after events. Anticipate guest needs and proactively address issues to ensure exceptional experiences. Ensure every customer touchpoint reflects the highest standards of luxury service and brand excellence. Manage multiple programs simultaneously while maintaining meticulous attention to detail. Negotiate vendor and partner agreements to maximize value and maintain profitability. Support agency culture through collaboration, accountability, and a commitment to excellence. All other duties as assigned. JOB REQUIREMENTS 7+ years of experience in experiential marketing, luxury loyalty and/or hospitality programs, partnership marketing, sponsorships, client services, or related fields. Bachelor’s degree in Marketing, Business, Hospitality Management, Communications, or a related field required. Fluency in luxury brands and/or entertainment categories. Strong network across entertainment, sports, culture, luxury lifestyle, and experiential industries preferred. Experience negotiating partnership agreements and managing external stakeholders. Ability to thrive in a fast-paced environment while managing multiple priorities. Solutions-oriented mindset with the ability to remain calm under pressure. Experience supporting live events and onsite activations. Experience managing multiple concurrent programs or client engagements in a fast-paced environment. Experience supporting or delivering live events and experiential activations. Willingness to travel domestically and internationally and work evenings/weekends as required. Keen eye for detail combined with passion for accuracy and quality in all work. Polished, professional demeanor; projects confidence and enthusiasm for the business. Conversational proficiency in other languages a plus. PROFESSIONAL AND LEADERSHIP COMPETENCIES Manages high-profile client relationships with professionalism and confidence Coordinates partnership deliverables across internal and external stakeholders Develops innovative and creative program concepts Oversees end-to-end execution from planning through implementation with a focus on quality and consistency Strong presentation development and storytelling skills. Excellent client management and relationship-building abilities. Exceptional organizational, budget management, and project management skills. SPECIFIC TECHNICAL SKILLS Microsoft Office (Excel and PowerPoint proficiency required) knowledgeable in Photoshop and/ or InDesign ADDITIONAL REQUIREMENTS Must be based in the New York City or Tri-State areas (role is in office Monday – Thursday, and remote on Friday). Benefits Summary MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. PTO 13 paid company holidays, including closure Christmas Eve through New Year’s Day 401K Medical, dental, vision and supplementary insurances Employer-paid group life insurance, short-term and long-term disability Employer-paid family building benefit (fertility, adoption and surrogacy) Equal Opportunity Statement MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer. #J-18808-Ljbffr Black Flower Agency