Office Administrator

Join Our Team at Duncan Solutions, LLC

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more.

WORK LOCATION

This role is hybrid working 2-3 days in office. Onsite presence required for front desk coverage; remote flexibility for project-based tasks depending on workload.

Address: 701 Market Street Suite 5300 Philadelphia, PA 19106

Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

PAY TRANSPARENCY

This role will offer $25.00 - $26.00 per hour, depending on experience, skills, and location.

WORKING HOURS

Monday-Friday 8:00 AM – 5:00 PM (40-hour work week)

POSITION SUMMARY

The Office Administrator serves as the first point of contact for visitors, clients, and callers at company headquarters, providing a high-touch, professional experience that reflects the standards of the Executive Office. This role supports the day-to-day operations of a C-suite environment, balancing front desk responsibilities with administrative and operational support. The position reports to the Executive Assistant of the CEO & C-Suite and partners closely with executive leadership and the Operations Team to ensure seamless office operations, coordination, and execution of priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet and check in visitors, clients, and vendors, ensuring a professional and welcoming environment
• Answer, screen, and direct incoming phone calls appropriately
• Manage incoming mail, packages, and courier services
• Support meeting logistics for in-office (in-person) executive and leadership meetings, including room setup, materials, and refreshments
• Maintain office and kitchen supply inventory; order and restock as needed
• Coordinate with building management and external vendors for maintenance and service requests
• Ensure overall office organization, cleanliness, and readiness for daily operations
• Track and manage office equipment and access items (e.g., badges, keys) as applicable
• Provide administrative support to the Executive Assistant, including scheduling, research, event coordination, and communications
• Assist the Operations Team with documentation, process support, logistics, and assigned projects
• Perform general administrative duties such as data entry, document preparation, and filing.
• Perform other duties as assigned.

What You'll Need to Succeed

• Strong verbal and written communication skills
• High level of organization, attention to detail, and ability to manage multiple priorities
• Proficiency in Microsoft Office or Google Workspace
• Professional demeanor with a strong customer service orientation

EDUCATION / EXPERIENCE / SKILLS

• High school diploma or GED required.
• 2+ years of experience in office administration, reception, or customer-facing roles, preferably within a corporate headquarters or executive office environment

PREFERRED

• Experience supporting executive leadership or working in a C-suite or corporate headquarters setting
• Experience partnering with operations or administrative teams on cross-functional initiatives
• Ability to handle sensitive or confidential information with discretion
• Demonstrated problem-solving skills and ability to work with minimal direction

Physical Demands and Working Conditions

• This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER

Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include:

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)

Paid Time Off

• 10 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement

Other Voluntary Benefits

• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Dependent Care Flexible Spending Account (DCFSA)

Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.