Store Manager

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Store Manager – SOHO, NY Scope: Reporting to the US Retail Manager, you will act as the Ambassador of the Stella McCartney Brand in our SOHO Flagship store. You will inspire and develop a diverse team to successfully reach quantitative and qualitative targets, providing a unique in‑store experience to the clientele. You will be the owner and responsible for the achievement of the store target and growth of the business, implementing and maintaining concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with company policies and procedures. Responsibilities Sales Performance Achievement: Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company Analyze and monitor store KPI’S on a daily, weekly and monthly basis to implement immediate and long‑range action plans Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast by developing the KPIs Push ongoing growth of the store’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell‑through analysis Update Sales Consultants on business, focusing on sell‑through Monitor the team and ensure upselling and cross‑selling techniques are mastered Team Management: Lead and motivate all team members by being a role model and setting an exceptional example to the team Constantly monitor staff KPI achievement and coach each team member, defining specific improvement plans through one-to-one monthly meetings Carry out the yearly appraisal for all team members, following the Company’s procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development Monthly one-to-one touch base with team members Responsible for the Brand and product knowledge of the team, ensure the efficacy of the induction plan for new staff and provide constant in‑store training sessions to all the team Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs Coach and continuously monitor the execution of the Stella McCartney Customer Experience to achieve the best quantitative and qualitative business results Guarantee the team complying with uniform and grooming standards Guarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow Conduct daily morning meeting to update staff on business performance and initiatives Take ongoing actions around Sales Consultants motivation (for example a store contest) according to the sales and brand strategy and acting as their mentor Manage recruitment, ensuring the team profiles match the Stella McCartney people value and brand strategy Evaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HR Manager Identify performance issues, manage them involving Retail Director/Manager and HR and ensure Company’s obligations are always met to ensure a fair and consistent process is followed Ensure appropriate staff coverage in the store by providing sufficient time management (ex. holiday plan, maternity leave) limiting the use of agency staff Clients Management: Responsible for the development of the store’s external relations within its competitive environment – marketing, merchandising, local activities etc. Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM) according to the sales and brand strategy Act as the Ambassador for the brand within the market and build relationships with local and VIP clients Work closely with the regional marketing team and coordinate events Ensure the Stella McCartney clients are receiving a unique experience and satisfaction in line with Brand guidelines Demonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring the highest level of Stella McCartney Customer Experience is provided and mystery shopping goals are met Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and solve urgent issues Operations maintenance: Guarantee the image of the store and the people at the highest standard at any time according to the Company guidelines Guarantee the implementation of the visual merchandising guidelines in accordance with the VM Dept ensuring the correct installation, product display and in‑store merchandising Guarantee maintenance of store in line with budget requirements and Store Planning Dept rules Guarantee health, safety and security regulations are duly accomplished: ongoing control of store security and compliance with procedures Guarantee effective management of store housekeeping Manage administration tasks and reporting Guarantee store operations: stock delivery, replenishment, regular and year‑end inventories, pricing and discount policy and any other legal requirements Manage store operations in the most effective way whilst minimizing cost through headcount and operating costs including couriers, postage, alterations & other outsourced work Monitor stock optimisation within the store and perfect flow of merchandising Ensure a sense of urgency in the store for immediate reactivity to stock issues and seasonal returns Guarantee effectiveness of returns, repairs and claims procedure Requirements Previous experience in a similar role (minimum of 5 years), within a luxury brand A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence Ability to quickly establish strong credibility with team members and external resources A performance orientation and strategic mindset The ability to drive and desire to deliver outstanding results Creative, with a strong touch for product Confident strong leader, innovative with visionary business sense and style Analytical and organisational skills Pay Band $110k–$120k annually (dependent on experience) with potential for a monthly Retail Management Bonus. Benefits Employee discount Exclusive staff sales and sample sales Flexible working/core hours Maternity/paternity enhanced Fitness membership (Classpass) and onsite yoga Volunteer and birthday leave Employee referral bonus Financial wellbeing support services Equal Opportunity Employer / EEO Statement At Stella McCartney we welcome people with disabilities and endeavour to make reasonable adjustments. If you require such adjustments, please let us know within 48hours of your interview. #J-18808-Ljbffr Stella McCartney