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Remote Workforce Planning Manager (Contact Center)

Nearu

Charlotte, NC
  • Remote job

NearU in Charlotte, NC, is seeking a Workforce Analyst (Manager) to optimize staffing and scheduling within their National Booking Center. The role involves forecasting call volumes, managing schedules, and collaborating with various departments to improve operational efficiency. Candidates should have 2+ years in workforce management, strong Excel skills, and the ability to communicate effectively with leadership. This position offers remote work flexibility with on-site duties as needed. #J-18808-Ljbffr Nearu

Vacancy posted 4 days ago
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