Remote Workforce Planning Manager (Contact Center)
Nearu
- Remote job
NearU in Charlotte, NC, is seeking a Workforce Analyst (Manager) to optimize staffing and scheduling within their National Booking Center. The role involves forecasting call volumes, managing schedules, and collaborating with various departments to improve operational efficiency. Candidates should have 2+ years in workforce management, strong Excel skills, and the ability to communicate effectively with leadership. This position offers remote work flexibility with on-site duties as needed. #J-18808-Ljbffr Nearu
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Crete Professionals Alliance is hiring for a Workforce Strategy & Resource Manager in Whatcom County, WA (Hybrid). This role focuses on resource allocation, project budgeting, and operational efficiency. Candidates should have 5-8 years of experience in operations or resource...Remote job- Crete Professionals Alliance in Seattle, WA is looking for a Workforce Strategy & Resource Manager to enhance operational efficiency within their firm. This pivotal role combines operations, planning, and resource allocation to improve project profitability and staffing...Remote job
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...Associates, Inc. is seeking a Workforce Supervisor to lead the scheduling... ...function for the Consolidated Contact Center, ensuring efficient workforce... ...of six years in workforce management and previous leadership experience. This is a remote position with a salary range of...Remote job- IntellaTriage is seeking a Manager, Workforce Strategy & Management in Brentwood, TN. You will transform WFM operations in a healthcare contact center, driving strategic planning and innovation. The ideal candidate will have over 5 years of experience in workforce management...Full time
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...Henry & Associates, Inc. is seeking a Workforce Supervisor to lead scheduling functions for its Consolidated Contact Center. The role involves building and managing associate schedules while ensuring... ...on experience, with potential remote work options. The ideal candidate...Remote job$95k - $130k
Workforce Strategy & Resource Manager Location: Whatcom County, WA (Hybrid), Washington State (Remote) Compensation: The expected salary range for this role is $95,000 - $130,000 ,... ...their growth, solve complex challenges, and plan for the future. Our firm is built on a...Remote work$133.7k - $191k
...Strategic Enterprise Account Manager This role is remote, with a strong preference... ...creation and estate planning ~ Employee bonus referral... ...cloud communications and contact center solutions based on its... ...modern mobile and distributed workforces to communicate,...Remote workFull timeContract workFlexible hours$48.3k - $77.3k
Southern New Hampshire University is seeking a remote Workforce Analyst to optimize staff resources and improve service levels within the contact center. This role involves creating schedules, analyzing performance metrics, and providing actionable insights to leadership...Remote job- ...A not-for-profit organization in the creative industry is looking for a full-time Workforce Development Program Coordinator to manage the operations of workforce development initiatives. This role requires strong project management and organizational skills, with responsibilities...Remote workFull time
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Southern New Hampshire University is seeking a Workforce Analyst to optimize contact center operations. This remote position requires telephony or call center experience, along with knowledge of workforce management systems. Responsibilities include managing schedules,...Remote job$100.17k - $186.03k
...Adaptive Planning Manager At Strada, possibility isn't just a promise – it's the foundation... ...leader simplifying international workforce management. Operating in 180+ countries... ...may request reasonable accommodation by contacting their recruiter. Authorization to work...Remote workLocal areaWork from homeFlexible hours$139.55k - $176.89k
...King Street Center - 201 S Jackson St... ...administrative functions, and managing a project to... ...interconnected changes in our workforce, organizational... ...(1) Strategic Planning Manager I . In... .... The ratio of remote to onsite work will... ...questions please contact: Manal Tirhi, mtirhi...Remote workFull timeContract workTemporary workPart timeWork at officeLocal areaMonday to FridayFlexible hoursShift work3 days per week- ...Contact Center Workforce Manager Location: Charlotte, NC (remote, with ability to report on-site when needed in Charlotte) Department: National Booking Center... .... Key Responsibilities: Workforce Planning & Forecasting ~ Forecast call volume and...Remote workTemporary workSeasonal workShift work
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...regional transportation agency in New York is seeking a Senior Manager for Position Control. This leadership role oversees position... ...systems, ensuring accuracy of data essential for strategic workforce planning and budget management. Applicants should have at least 5...Remote work- ...financial services organization is seeking a Senior Program Manager to lead enterprise-wide workforce management initiatives. You will drive transformation... ...skills, and is authorized to work in the U.S. This remote role requires robust leadership in optimizing service delivery...Remote work
$26.44 - $33.17 per hour
...Join to apply for the Workforce Development Program Coordinator role at Washington... ...Filmworks ( is a fully remote not-for-profit 501(c)(6) organization that manages the Motion Picture Competitiveness... ...% by Employer 401(k) Retirement Plan with 5% Employer Contribution of...Remote workHourly payFull timeWork experience placementLocal areaWork from home- ...Multimedia, LLC is seeking a skilled Sr. Workforce Management Systems Analyst to join our Contact Center Support team. Our team supports... ...groups located at 30+ local and remote IRS service centers. The Sr.... ...strategic staffing and hiring plans to ensure cost center...Remote workWork experience placementSeasonal workLive inWork at officeLocal area
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