Operational Support Specialist

Role Description

The Cardiology Operational Support Specialist is responsible for effective creation, organization, updating, implementation, monitoring, and reporting of provider, resource, and department scheduling templates. They will template standard work and maintain department templates with a high degree of accuracy and timeliness in collaboration and alignment with service line leadership goals. The specialist will work to create and implement revenue cycle operational policies, procedures, and processes to ensure the highest quality services are provided to all customers.

• Create and maintain strong collaborative relationships with cardiovascular department leaders regarding planning, training, and caregiver support.
• Demonstrate outstanding customer service skills, relationship building ability, communication skills, and strong leadership of assigned areas of oversight.
• Ensure St Charles Heart and Lung goals of efficiency, quality, and caregiver and patient satisfaction are met.

Qualifications

• High School Diploma or GED (Required)
• Bachelor’s Degree (Preferred)
• Epic Cadence Certification (within 1 year of hire date) (Preferred)
• Three (3) years of experience in a healthcare setting (Required)

Requirements

• Ensure that the Epic Cadence and Prelude build is tested and implemented to support daily operations.
• Serve as a subject matter expert for cardiovascular patient access functions, templates, and reporting.
• Accountable for a high degree of accuracy for all St Charles Heart and Lung template resources.
• Provide customer service in a manner that promotes goodwill, is timely, efficient, and accurate.
• Assist as an operational resource for scheduling and registration functions and roles.
• Interface with the health system’s information systems and IT teams to develop reports and dashboards.
• Maintain full knowledge of cardiovascular scheduling and registration operations.
• Collaborate with teams to review processes and identify/implement opportunities for improvements.
• Support the vision, mission, and values of the organization in all respects.
• Conduct all activities with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies, and procedures.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Benefits

• Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
• Must have excellent communication and organizational skills.
• Must adapt quickly to frequent process changes and improvements.
• Requires exceptional critical thinking and analytical skills.
• Requires strong communication, customer service, interpersonal skills, and telephone etiquette.
• Ability to prioritize workflow according to pre-set instructions.
• Strong teamwork and collaborative skills.
• Excellent organizational skills, written and oral communication, and customer service skills.
• Ability to multi-task and work independently.
• Attention to detail.
• Basic to intermediate ability and experience in computer applications.
• May cover multiple locations and specialties outside of home department.
• Must have the ability to adapt to meet operational support needs at any SCHS location.

Physical Requirements

• Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
• Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
• Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.
• Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.