Key Account Technical Solution Consultant

Primary Function of Position
The Key Accounts Technical Solution Consultant plays a critical role within Intuitives Digital Implementation team. This role is responsible for the successful technical engagement deployment and long-term integration of Intuitives digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts.

Working in close partnership with Intuitives Key Account Directors this individual will serve as a trusted technical advisor to enterprise-level IT.

This individual is accountable for ensuring strategic alignment and a scalable implementation framework that advances customer digital adoption across Intuitive platforms and deepens Intuitives relationship with key enterprise accounts. A successful candidate excels in executive communication enterprise-level solution design strategic influence and cross-functional orchestration and alignment.

Essential Job Duties

• Strategic Key Account Engagement: Partner directly with Key Accounts team to engage and establish trusted relationships with select IDNs and enterprise-level IT cybersecurity and digital stakeholders.
• Enterprise-Level Implementation Leadership: Lead strategic planning and delivery of technical integrations for Intuitives complete digital portfolio across multi-site health systems ensuring long-term scalability and alignment with customer digital roadmaps.
• Stakeholder Alignment & Governance: Define communication strategies feedback channels and governance structures that ensure transparent engagement across both executive and technical stakeholders internally and externally.
• Navigate the Corporate Technology Adoption Journey: Execute the process of engaging with IDN/Corporate level customer IT Governance processes including technical review boards data and AI governance and networking teams. Deliver compelling technical presentationsincluding digital vision technical product overviews data flow and network topology diagramsto accelerate approval and prioritization top-down.
• Performance Accountability: Develop and maintain standardized implementation toolkits for aligned IDNs to define repeatable processes for operationalizing efficient deployment of Intuitive products from the enterprise to the division and/or local hospital levels.
• Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitives digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction remove systemic barriers and accelerate value realization across accounts.
• Metrics Reporting & Documentation: Track document and report progress to Intuitive partners highlighting outcomes barriers and system-level opportunities to increase speed and scale of adoption.
• Develop and Support Key Opinion Leaders: Interface with data privacy security and IT executive leadership to build collaborative partnerships through HealthTech Leader advisory board and other platforms.

Qualifications :

Required Skills and Experience

• 8 years of experience in medical technology implementation enterprise IT consulting or digital transformation within healthcare
• Experience with enterprise account management or direct collaboration with strategic sales
• Proven track record working with large healthcare systems and IDNs at a corporate level
• Deep understanding of cloud-hosted SaaS platforms networking infrastructure healthcare data security and PACS/EMR interfaces
• Highly effective communicator with a demonstrated ability to influence without authority

Required Education and Training

• Bachelors Degree

Working Conditions

• Comfortable working a flexible dynamic schedule
• Able to enter surgical and other patient area

Preferred Skills and Experience

• N/A

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Accommodation & Accessibility Notice:

Intuitive is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require assistance or an accommodation during any part of the application or interview process please contact People Services at

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

Yes

Employment Type :

Full-time