Director of Operations

Director of Operations

David Burke Hospitality Management is recruiting for an experienced Director of Operations to join our team.

We seek hospitality professionals truly in love with restaurant work and is passionate about every aspect of operations. Growth opportunities are possible within the organization, this position is ideal for the candidate who is looking to level up their career. This is a multi unit position. Good communication, reliable transportation and super motivating leadership skills is a must.

The ideal candidate will possess the following skills to lead the team professionally and with sophistication:

• Strong leader, hospitality in nature whom staff looks up to and wants to emulate
• Minimum of 7 years experience in food and beverage operations from a busy and high-quality, reputable establishment.
• Working knowledge of digital footprints related to restaurants -reservation platforms: Seven Rooms, Opentable, reviewer sites: yelp, trip advisor, google business, and social platforms: instagram, facebook,
• Working knowledge of KPI metrics including service and profitability to maximize revenues and guest experience
• Rigorous implementation of training modules for onboarding with continuous training & coaching practices
• Maintain hiring pars and training to develop a strong team
• Expert with payroll related administrative duties including tipping, local laws and companies' handbook.
• Responsible for ensuring consistent high quality of service.
• Maintain restaurant cleanliness, proper uniforms, and appearance standards in all team members
• Consistently deliver reports to executive team and ownership
• Estimate labor, food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies.

• Uphold all ServSafe guidelines. ServSafe certified a plus!
• Ensure positive guest service in all areas.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Handle all service recoveries
• Ensures the hospitality of the guest.
• Assists in interviewing, hiring, and training applicants/employees.
• Praise good performance.
• Discipline poor performance.
• Strong coaching skills and team building experience to build camaraderie
• Ability to handle multiple tasks and prioritize workload in a deadline-driven, demanding environment.

Must be organized, self-motivated, and proactive with strong attention to detail.

Must have genuine interest in current trends and stay on top of f&b biz news.

Ability to build community relations

Proficient computer skills

A 4-year college degree is highly desirable.

Must be reliable and timely

Must be able to commute to mulitple locations

Must have a hands-on approach to the job and will see hospitality as a career that suits your lifestyle. You will have successfully managed and motivated large teams in a busy restaurant environment.

With future expansion planned for jour team, this is a truly an incredible opportunity to join one of the most highly regarded and forward thinking restaurant collections.

Job Type: Full-time

Experience:

Management: 7 years (Required)

Work authorization:

United States (Required)

EOE

Benefit Conditions:

• Only full-time employees eligible

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply

Compensation: Salary ($125,000.00 - $140,000.00)

Benefits & Perks: Health Insurance, Paid Time Off, Potential Bonuses, Dining Discounts

Required Skills:

• Leadership Development
• Team Motivation
• Conflict Resolution
• Customer Relationship Management
• Operational Efficiency
• Training and Development
• Performance Management
• Time Management