Account Manager

We're looking for a Mid-level Account Manager to be the connective tissue between our clients and our creative teams. You'll own day-to-day account health, keep projects moving, and make sure the work we're proudest of also lands on time and on budget. Bakery prides itself on delivering ambitious, behavior-shifting work. This isn't a role for someone who just wants to send emails back and forth and relay feedback. We need someone who understands the creative product well enough to advocate for it, and understands the client's business well enough to know when and how to push back.

About Us

Bakery is an independent creative and culture agency designed to ignite people's obsession in great products. From our headquarters in Austin, TX, we work with highly ambitious brands like Nike, Diageo and Grillo's Pickles to infuse cultural value and drive desire at every interaction point, increasing their fandom and helping them make things people want. Bakery is a 2022, 2024 and 2025 AdAge Small Agency of the Year.

RESPONSIBILITIES

• Be the main point of contact for one or more specific client accounts and maintain an excellent relationship.
• Collaborate with internal teams and external Producers to manage agency projects from concept to finish, ensuring all agency deliverables are flawlessly executed.
• Partner with Data and Strategy teams to collect, analyze and interpret existing business and consumer data and translate into opportunities.
• Establish budgets with your clients, be there for conflict resolutions, ensure timely deliverables, write creative briefs and approve payments to and from the client.
• Work with Bakery's strategy, data, creative, production and media teams to ensure alignment between client's goals and our own.
• Take ownership of contracts and contract renewals, and pursue new opportunities that benefit the client and our company.

Requirements

• Bachelor’s degree (or equivalent) and 3+ years of experience in an agency or related environment.
• Proven project management and client services leadership experience.
• Experience in advertising and/or campaign management, with a strategic and tactical understanding of the current brand marketing landscape.
• An action-oriented spirit and a laser focus on the outcome, not just on the process.
• Strong organizational and time-management skills; you'll be responsible for project profitability and scheduling, ensuring projects are always delivered on time and within budget.
• Proven ability to build and maintain relationships, collaborate effectively across teams, and resolve conflicts in a constructive manner.
• Aptitude for all aspects of project planning, such as estimating and resource allocation.
• Able to effectively translate/communicate client requirements, statements of work and scope-of-work documents.
• Exceptional interpersonal, presentation, and negotiation skills.
• Executive level written and verbal communication required; ability to present well and read a room.

Benefits

• Competitive insurance coverage, inclusive of medical, dental, and vision
• 401k Retirement with 3% employer matching
• Open PTO Policy
• 2 weeks Work From Anywhere (WFA)
• 13 weeks paid Maternity and Paternity leave
• Pet-Friendly Office
• Yearly Creative Stipend
• Snacks, Meals and Drinks
• No Time Tracking!