Director, Accounts Receivable, Laboratory & Specialized Services

Role Description

The Director, Accounts Receivable, Laboratory & Specialized Services provides strategic and operational leadership for the laboratory and specialized service line accounts receivable (AR) function. This role is responsible for:

• Optimizing AR follow-up processes
• Resolving complex reimbursement issues
• Improving collections performance
• Reducing aging receivables
• Driving operational excellence through KPI management, data analytics, and process improvement

As the primary accounts receivable partner to laboratory leadership and pathology providers, the Director develops and executes strategies to:

• Improve reimbursement outcomes
• Reduce outstanding AR
• Minimize revenue leakage related to unresolved claims
• Enhance operational efficiency

This role collaborates closely with Revenue Cycle Leadership, Finance, Information Technology, Compliance, and other RCM leaders to:

• Streamline AR workflows
• Leverage data-driven insights
• Support system implementations
• Improve financial performance across laboratory and specialized service lines

The Director serves as the subject matter expert for laboratory and specialized service line accounts receivable operations, providing strategic leadership through:

• Performance analytics
• KPI reporting
• Process optimization
• Continuous improvement initiatives

Qualifications

• Minimum of 8 years of progressive Revenue Cycle Management experience within healthcare
• Minimum of 5 years of leadership experience managing revenue cycle teams
• Minimum of 3 years of experience in a large pathology laboratory setting
• Significant experience supporting pathology, laboratory medicine, or other specialized healthcare service lines
• Demonstrated success leading laboratory accounts receivable operations, denial resolution, reimbursement follow-up, payer escalations, and collections performance
• Experience leading revenue cycle optimization initiatives within a multi-site healthcare organization
• Proven ability to lead large-scale operational improvement and system implementation projects

Requirements

• Advanced knowledge of laboratory accounts receivable processes, reimbursement methodologies, payer requirements, denial management, and collections strategies
• Experience with XiFin Practice Management strongly preferred
• Experience with ModMed or comparable electronic health record and practice management systems preferred
• Working knowledge of CPT, ICD-10, HCPCS, Medicare, Medicaid, commercial payer guidelines, and laboratory billing regulations
• Advanced Microsoft Excel and reporting capabilities

Leadership Competencies

• Strategic leadership and executive presence
• Financial and operational acumen
• Strong analytical and problem-solving skills
• Change management and process improvement expertise
• Exceptional communication and relationship-building skills
• Ability to influence cross-functional stakeholders and executive leadership
• Strong organizational and project management skills

Benefits

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

Company Description

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full-time basis.