Operation Engineer

Role Description

The ideal candidate will have a high level of attention to detail, familiar with how an interconnection works, and knowledgeable about Server/Network/OTN equipment. The role involves physical and logical circuit and server troubleshooting across multiple internal stakeholders, external vendors, and time zones. Flexibility with numerous tracking platforms and sheets, along with a keen interest in improvement processes and solutions, is essential. Prior experience in a fast-paced environment is preferred, particularly in the Telco/Infrastructure field and managing external vendors and datacenters.

Responsibilities

• Troubleshoot server and network hardware including fiber/optic cables, optics, and hardware components.
• Manage circuit move, add, change, and disconnection orders (MACDs) life cycle.
• Directly execute or manage local vendor technicians for servers, circuits, and maintenance troubleshooting.
• Facilitate physical layer installation of server and network cabling according to cabling matrices.
• Perform physical server and circuit troubleshooting and fault analysis.
• Provide ongoing support of production environment and coordinate with vendors, system owners, and other operations teams to resolve any issues.
• Responsible for coordinating and tracking requests/orders and providing weekly reports.
• Post documentation on each implementation.
• Participate in On-Call Rotation for Ad-Hoc troubleshooting between internal teams and external providers.
• Assist with other regional works during business hours for maintenance-related tasks.

Data Accuracy

• Inventory Database Improvement Strategy:
  • Server Inventory database
  • Circuit Inventory database
  • Spares Inventory database
  • Create plan for healthy amount of spares at each site/warehouse and trigger request for additional spares when it reaches a certain threshold.
  • Raise Site and Vendor Remote Hands to perform site audits when needed.
• Update Internal documents when requested.
• Ad-Hoc Tasks:
  • Have ticketing system for tracking all requests (JIRA).
  • Work with SCM, equipment vendors, and datacenters to manage delivery dates and time windows.
  • Process Improvement Support.

Vendor Support

• Initial POC for all Vendor Queries relating to interconnection, troubleshooting.
• Create Colocation Inbound/Outbound Shipments and track Deliveries when asked.
• Update internal documentation for all Internet Provider contact and circuit details.
• Schedule onsite technicians and provide site access requests for all ad-hoc/scheduled activities.
• Submit Vendor Remote Hands Requests to support physical works on site.
• Perform regular audits for all server, circuits, spares inventory.

Qualifications

• 2+ years experience in datacenter or corporate/enterprise IT infrastructure, operating in IT best practices (ITIL), and operating within equipment lifecycle processes.
• Experience executing detailed MOPs, technical instructions, and following documentation.
• Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols.
• Strong troubleshooting skills: technical, logistical, process, and others.
• Experience planning and coordinating with field operation technicians, engineers, contractors, and vendors with Telecom ISP and Colo Providers.
• Excellent oral and written communication skills. Ability to express ideas clearly and provide effective remote technical guidance and troubleshooting.
• Basic command-line proficiency in Linux/Unix and any switch OS CLI.
• Able to work independently with minimum supervision.

Preferred Qualifications

• Experience coordinating/leading junior field operation technicians/engineers, contractors, and/or vendors in a telecommunications working environment.
• Experience collaborating across multiple levels and functions.
• Anticipate problems in planning and proactively limit project-impacting factors.
• Strong documentation skills for technical processes & procedures as well as accurately recording large amounts of detailed data.
• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc.

Company Description

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.