Administrative Coordinator / Customer Service Coordinator

Administrative Coordinator / Customer Service Coordinator Heritage Builders Position Summary We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing. Key Responsibilities ~ Close completed jobs accurately and efficiently. ~ Prepare and process customer invoices in a timely manner. ~ Follow up with customers regarding completed work, satisfaction, and outstanding items. ~ Coordinate schedules, documentation, and communication between customers and internal teams. ~ Maintain accurate project records and update company databases. ~ Track job status and ensure all required paperwork is completed before final closeout. ~ Assist with collections by following up on outstanding invoices when needed. ~ Address customer questions and concerns professionally and promptly. ~ Communicate project updates to customers and stakeholders. ~ Support office operations and administrative tasks as assigned. Qualifications ~ Previous experience in customer service, project coordination, administrative support, or related role ~ Strong organizational and time management skills. ~ Excellent verbal and written communication skills. ~ Ability to manage multiple priorities in a fast-paced environment. ~ Proficiency with Microsoft Office Suite (Outlook, Word, Excel). ~ Experience with invoicing, billing, and CRM systems preferred. High attention to detail and problem-solving abilities. Must have High Speed Internet EST and or CST time zone required Preferred Experience ~ Construction, roofing, restoration, or home services industry experience is a plus. Experience handling customer follow-up and job closeout processes. Prior experience Working remotely preferred Benefits ~ Competitive pay - $25.00-$28.00 Hourly ~ Health, dental, and vision insurance ~ Paid time off and holidays ~ Professional development opportunities/Supportive team environment