Office Manager

Office Manager / Operations Manager - Service Business

Norwood, MA | Full-Time | Office-Based

Run the Office. Drive the Business.

An electrical home service company is looking for a highly organized, results-driven Office Manager to lead the day-to-day office operations of our growing service business. This role owns dispatch, customer experience, administrative workflows, and team performance - while building the scalable systems that drive efficiency and revenue.

If you thrive in a fast-paced environment, love creating order out of chaos, and take pride in running a tight operation, this role was made for you.

What You'll Do
• Oversee daily office operations including dispatch, scheduling, and workflow management
• Lead and develop the office team to deliver an outstanding customer experience
• Monitor KPIs and hold the team accountable to performance standards
• Build and refine systems and processes that improve efficiency and scalability
• Collaborate with field leadership on scheduling, logistics, and service delivery
• Handle escalated customer issues and ensure fast, professional resolution
• Manage administrative functions including reporting, payroll support, and communications

What We're Looking For
• 3+ years of operations or office management experience, preferably in a service business
• Strong leadership and team development skills
• Excellent organizational and multitasking ability
• Comfort with CRM and scheduling software
• Data-driven mindset with ability to track and act on metrics
• Professional communication skills and a customer-first attitude

What We Offer
• Competitive salary based on experience
• Full benefits package
• A leadership role with real authority and impact
• Growing company with room to advance
• Supportive ownership team that values operational excellence

Ready to Own It?

If you're a sharp, driven operations professional ready to make an impact, apply today.

Equal Opportunity Employer. Veterans are encouraged to apply.