Staff Technical Writer

Role Description

As a technical writer at Pinecone, you will apply your technical and writing skills to help engineers discover, explore, and build with vector databases — the next generation of search infrastructure. Documentation contributes significantly to our developers’ experience of the platform, success with using it, and our success as a company, so you will make an immediate impact. You will report to the Head of Documentation and work closely with the Product, Engineering, and Marketing teams.

To succeed in this role, you must have the technical background to learn cutting-edge developer and ML tools quickly. You must be passionate about writing, with a penchant for clarity, accuracy, simplicity, and organization. Our team is growing fast and the customers are growing even faster, so you must be comfortable working with a high degree of autonomy in a fast-paced environment.

Responsibilities:

• Plan and write documentation for developers, ML engineers, and technical architects of all experience levels: Technical guides, API and client references, walkthroughs, and sample apps.
• Contribute to the information architecture and user experience of the developer portal.
• Create a maintenance and iterative improvement cycle for our documentation.
• Collaborate closely with engineering and product on new feature documentation.
• Collaborate closely with customer success and developer advocates to understand user needs and address them with documentation.
• Collect and use qualitative (eg, user research) and quantitative (eg, analytics) data to help improve the documentation content and user experience.

Qualifications

• Experience planning, researching, writing, and editing technical documentation for developers in a startup environment.
• Experience using and documenting SDKs, APIs, and similar tools.
• Proficiency with static site generators, version control, managing docs as code, OpenAPI, and a docs platform such as Redocly or Readme.
• Superb writing skills with an obsession for clarity, accuracy, and simplicity.
• Curiosity, thoroughness, organization, enthusiasm, and self-direction.

Requirements

• Experience planning, researching, writing, and editing technical documentation for developers in a startup environment.
• Experience using and documenting SDKs, APIs, and similar tools.
• Proficiency with static site generators, version control, managing docs as code, OpenAPI, and a docs platform such as Redocly or Readme.
• Superb writing skills with an obsession for clarity, accuracy, and simplicity.
• Curiosity, thoroughness, organization, enthusiasm, and self-direction.

Benefits

• Comprehensive health coverage including medical, dental, vision, and mental health resources.
• 401(k) Plan.
• Equity award.
• Flexible time off.
• Paid parental leave.
• Annual Company Retreat.
• WFH Equipment Stipend.