Ticketing Administrative Assistant (PT)

Ticketing Administrative Assistant

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

The Ticketing Administrative Assistant provides administrative and operational support to the Season Ticket Membership department to ensure efficient day-to-day business operations. This role assists with ticket member account administration, invoicing support, scheduling coordination, document management, and data entry while maintaining a high level of accuracy and professionalism. The position serves as a key support resource for department leadership and collaborates across internal teams to support season ticket member service initiatives and organizational goals. The ideal candidate is highly organized, detail-oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment.

What You'll Do:

• Provides administrative support to Season Ticket Membership leadership, including calendar management, meeting coordination, inbox support, and organization of departmental materials and documents.
• Assists with ticket member account administration, including filing and maintaining season ticket member contracts, processing data entry tasks, and ensuring records are accurate and up to date.
• Supports invoicing, expense reporting, and tracking customer activity while maintaining confidentiality and accuracy of sensitive information.
• Monitors and manages assigned tasks, follow-ups, and project deadlines to support timely completion of department initiatives and operational requests.
• Coordinates meetings, appointments, and departmental events while communicating effectively with internal stakeholders and external clients.
• Collaborates with team members to improve administrative processes and support service initiatives for season ticket members and prospective clients.
• Performs other administrative and operational duties as assigned.

Who You Are:

• High school diploma or equivalent required; additional administrative or business-related education preferred.
• Minimum one (1) year of administrative, customer service, or office support experience preferred.
• Reliable transportation required.
• Ability to work a minimum of 20 hours per week, including occasional evenings, weekends, and event hours as needed.
• Ability to navigate effectively within an arena or event environment.
• Strong active listening, organizational, and conflict management skills preferred

Physical Requirements:

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to frequently communicate and exchange accurate information in person, over the phone, and electronically.
• Ability to move about the office and arena environment to attend meetings and support departmental operations.
• Ability to occasionally lift and/or move up to 15 pounds.
• Ability to work in a sports and entertainment venue environment with moderate to loud noise levels during events

In every position, each employee is expected to: demonstrate alignment with SS&E's core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

If you don't have experience in every single bullet above, no sweat we still want to hear from you and encourage you to apply!

SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is "at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.