Executive Assistant / CSR

Job Description

Job Description

EXECUTIVE ASSISTANT
ARC Group has an immediate opportunity for an Executive Assistant with a direct client in their Ft. Lauderdale, FL offices. The Executive Assistant will report to and assist the General Counsel with their schedule/calendar, communication, special projects, and at times communicating with customers during the legal claims process. We need someone who is detail-oriented, customer-focused, and has outstanding communication skills. Legal experience is a plus but not required.

The Executive Assistant will play a crucial part in supporting our clients legal and claims departments, ensuring smooth operations and excellent service to clients. You will possess excellent communication skills and a commitment to delivering top-notch customer service. Executive Assistant/CSR Responsibilities

• Assist legal professionals with case management, document preparation, and legal research.
• Organize and maintain legal files, ensuring accuracy and confidentiality.
• Prepare and draft documents and communication under the guidance of attorneys.
• Serve as a back-up point of contact to the CSRs for clients regarding claims inquiries and updates
• Manage schedules and appointments
• May act as the gatekeeper for the executives, screening calls, and emails, and prioritizing their communications.
• Manage and organize confidential and sensitive information.
• Prepare reports, presentations, and other materials as needed.
• Manage special projects and initiatives as assigned by the executives.
• Act as a liaison between the legal and claims teams as well as other departments and customers
• Provide timely and accurate information to clients on the status of their claims.
• Assist clients in navigating the claims process and address any concerns or questions.
• Maintain accurate and up-to-date records of legal and claims activities.
• Communicate effectively with clients, legal professionals, and internal teams.
• Draft clear and concise correspondence related to legal matters and claims.

Legal Assistant/CSR Requirements

• 3-5 years of experience
• A college degree is highly preferred work experience will be considered in lieu of this
• Possess excellent communication skills and a drive to deliver top-not customer service
• And understanding of legal terminology or processes is helpful but not required
• Adept at detailed record keeping
  

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