Customer Service Specialist, Revenue Cycle

Hybrid Summa Health System is recognized as one of the region’s top employers by a number of third‑party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, and commitment to our philosophy of servant leadership. Collegial working relationships at every level of the organization and competitive pay and benefits. Customer Service Specialist Revenue Cycle Consumer Excellence Summa's Corporate Office Full‑Time Days Hybrid. Summary Reviews, researches, and resolves telephone and written communication inquiries regarding third‑party and private‑pay patient accounts. Performs financial counseling and initiates payment plans for private‑pay claims. Provides Care Assurance/Charity patient application assistance. Minimum Education High school level coursework in English grammar, composition, and basic mathematics. Minimum Work Experience Three (3) years experience in healthcare billing and/or follow‑up or hospital customer service which has provided comprehensive knowledge of healthcare billing and follow‑up, insurance payment procedures and processing, and basic telephone etiquette. Required Skills and Knowledge Light typing. Ability to effectively communicate verbally and in writing with those contacted in the course of work. Ability to establish productive working relationships with those contacted in the course of work. Ability to make good decisions and think independently. Ability to work productively as part of a team to reach decisions and solve problems. Good analytical skills necessary for problem solving and patient account resolution. Working knowledge of hospital patient accounting procedures, computers, calculators, and other equipment used in the Patient Financial Services area. Diverse knowledge and experience in utilizing standardized PC software. Ability to maintain confidentiality of patient, employee, and financial information. Ability to utilize the telephone. Population‑specific competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity. Equal Opportunity Employer / Veterans / Disabled. $19.23/hr – $23.08/hr. The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location, are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off, and many other benefits. Basic Life and Accidental Death & Dismemberment (AD&D) Supplemental Life and AD&D Dependent Life Insurance Short‑Term and Long‑Term Disability Accident Insurance, Hospital Indemnity, and Critical Illness Retirement Savings Plan Flexible Spending Accounts – Healthcare and Dependent Care Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Education Assistance Daily Pay #J-18808-Ljbffr Summa Health