Benefits Account Manager

Job Summary Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery. Responsibilities Manages the overall team operations, client coordination, and customer service delivery. Coaches and prioritizes assistance with Account Associates, and reviews and manages overall workload. Leverages knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members. Assists Producers and Account Executives with Client service commitments. Ensures service standards are met, trends are identified, and process improvements are implemented. Functions as the day-to-day customer contact and focuses their time on troubleshooting issues and helping the client make well-informed decisions. Manages the new business and renewal process, and oversees day-to-day client changes. Ensures client service delivery supports high client retention, account rounding, referrals and uneventful renewals. Ensures pre‑renewal information is sent within service standards and follows up for timely response. Manages renewal marketing plan with Producers and Service Teams and ensures plan execution. Reviews quotes for accuracy, negotiates coverage/price with underwriter. Completes renewal bind processes and checklist, ensuring all renewal aspects are documented within the file. Ensures file is documented accurately to minimize E&O exposure and quickly respond to client requests. Requirements Current Insurance License in Health & Life for the state in which agency office is located. Ability to work toward professional designation. Experience with Self‑Funded plans. Comfortable in an electronic environment with strong computer skills. Strong working knowledge of Word, PowerPoint, and Excel. Excellent people skills and ability to work well in a team environment. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Education And Experience High school diploma (college preferred). Bachelor’s Degree in a Business or related field OR equivalent relevant experience. A minimum of 3 years of experience within the insurance industry or business-related experience. Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership. Benefits Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program; Calm app subscription. Financial Wellness: Immediate vesting 401(k) plan; HSA & FSA options; commuter benefits; employee discount programs. Family Care: Paid maternity and paternity leave (including adoptive parents); legal plan options; pet insurance coverage. This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary by subsidiary entity and geographic location. Equal Opportunity Employer Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. Additional Information Final candidates will be required to complete post‑offer verification processes related to the role and in accordance with applicable laws. California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud Notice: Please visit here to learn more. Welcome, your new opportunity awaits you. #J-18808-Ljbffr