Product Manager

Role Description

As a Product Manager, you independently own execution and continuous improvement within a defined product domain. You apply professional judgment to balance customer needs, technical constraints, and business priorities, delivering high-quality enhancements and workflow improvements. You are a fully qualified product professional who works independently within your scope, solves diverse and sometimes ambiguous problems, and adapts existing approaches to meet evolving product and customer needs. This role requires an understanding of clinical and provider workflows within electronic health record (eHR) environments and the ability to translate operational needs into scalable product solutions. While broader product strategy is set by Principal PMs/Product Directors, you exercise discretion and independent decision-making in managing your domain and influencing cross-functional stakeholders.

Key Responsibilities

• Execution & Delivery
  • Independently own feature-level discovery, requirement definition, prioritization, and delivery within a defined product area.
  • Translate complex customer and business problems into clear user stories, acceptance criteria, and supporting documentation.
  • Evaluate tradeoffs and make prioritization recommendations within your scope, exercising sound judgment with limited oversight.
  • Partner with engineering on planning, estimation, QA readiness, and release execution, adapting plans as needed based on new information.
• Cross-Functional Collaboration
  • Coordinate with Engineering, Customer Success, Sales, and Support to clarify requirements and ensure smooth releases.
  • Influence and align cross-functional stakeholders by adapting communication style and constructively navigating disagreements to drive product decisions.
  • Communicate changes, updates, and known issues clearly across the org.
  • Build productive working relationships with internal partners and, when appropriate, external stakeholders.
• Discovery & Insights
  • Conduct customer interviews, feedback analysis, and usability assessments to identify root causes and improvement opportunities.
  • Analyze feature usage, performance data, and qualitative insights to diagnose issues and recommend solutions.
  • Adapt existing approaches or propose variations in response to non-routine or evolving product challenges.
  • Contribute informed recommendations to broader product strategy discussions.
• Roadmap Contribution
  • Manage the backlog for your feature area, ensuring clarity and prioritization.
  • Provide input into the product roadmap through data and customer insight.
  • Support Senior PMs in evaluating tradeoffs and investment options.
• Quality & Continuous Improvement
  • Track and analyze key metrics related to your product area.
  • Recommend improvements and optimizations to enhance usability and reliability.
  • Support root-cause analysis for defects or customer issues.

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent experience.
• Familiarity with provider workflows, healthcare operations, and/or electronic health record (eHR) systems.
• Strong analytical and problem-solving skills, including the ability to evaluate diverse inputs and exercise sound judgment.
• Experience making prioritization decisions and tradeoff recommendations within a structured product environment.
• Ability to adapt existing approaches to resolve ambiguous or non-routine product challenges.
• Clear and persuasive communication skills, with experience influencing cross-functional stakeholders without formal authority.
• Working knowledge of APIs and/or technical products; ability to navigate technical discussions with engineering partners.
• Professional maturity to operate independently, with work reviewed at key milestones rather than continuously directed.

Benefits

• Competitive compensation.
• Remote-first: Work from anywhere in the US. One-time home office stipend and monthly Wi-Fi reimbursement.
• Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET).
• Company-wide offsite for collaboration and relationship building.
• Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
• Comprehensive health coverage with multiple medical plan options and significant company premium contributions.
• Includes company contributions to HSA/FSA accounts (based on plan selection).
• 401(k) with company match to help you plan for the future.