Director of Product Management

Role Description

The Director of Product - Payments will lead product strategy and execution for payments across multiple vertical platforms and will own a small product team that delivers measurable business outcomes for our client and their customers.

• Lead and grow a small product team (2-4 direct reports) of product managers and product owners, providing coaching, career development, performance management, and hiring support.
• Own the payments product strategy and roadmap across multiple platform integrations, aligning team priorities with company objectives and revenue targets.
• Manage cross-functional programs that include support, implementation, sales, marketing, engineering, product operations, business operations, and design to coordinate successful product rollouts and integrations.
• Build and maintain strong relationships with customers and partners to identify needs, validate product direction, and prioritize features that save time and improve profitability.
• Use quantitative customer behavior metrics, qualitative research, and competitive benchmarks to validate hypotheses, measure results, and iterate rapidly.
• Conduct market and payments-industry research to identify new product opportunities, pricing models, and potential revenue streams (card processing, ACH, alternative payments).
• Own communications about product initiatives: motivate internal stakeholders, explain expected learnings, and demonstrate how work ties to overall strategy.
• Partner with Product Operations to ensure smooth, transparent rollouts and to operationalize best practices for release, monitoring, and adoption.
• Hold third-party vendors and partners accountable to delivery and contractual objectives; manage vendor relationships and escalations when needed.
• Define success metrics, predict and measure financial impact of product changes, and report progress and outcomes to senior leadership.

Qualifications

• 8+ years of product management experience in B2B SaaS, with at least 2 years in a people-management or lead role.
• Deep knowledge of card payment processing; experience with ACH and alternative payment methods preferred.
• Demonstrated experience managing cross-functional programs and dependencies across product, engineering, design, sales, and customer success.
• Experience managing and holding third-party vendors accountable to meet objectives and SLAs.
• Strong analytical skills: able to build financial models, predict impact, measure outcomes, and present clear ROI cases.
• Excellent communication and stakeholder-management skills; comfortable navigating hard conversations and building consensus across senior audiences.
• Resourceful problem-solver with strong user empathy and data-driven decision-making.
• Familiarity with Agile/Scrum delivery, including writing actionable user stories and prioritizing backlog trade-offs.

Requirements

• Experience scaling payments products across multiple vertical SaaS platforms or embedded payments environments.
• Experience with modern payments stacks (tokenization, gateways, processors, ISO/MSP relationships).