Senior Policy & Operations Manager - Public Sector, Federal Civilian

Job Summary:BDO is seeking a Business Process SME to support project delivery activities for civilian agencies. This role will provide significant subject matter knowledge in project management across various solution, process improvement, or initiative areas. These areas could also include: operations, compliance activities, finance, information technology; policies and procedures; defining, documenting, and mapping requirements and new processes; identifying gaps in existing processes; and creating guidelines and SOPs. The ideal candidate will have knowledge and experience in the following: overseeing a range of improvement, transformation, or remediation efforts across various organizational units and stakeholders; industry accepted automation tools and techniques to manage and support improvement efforts; Change Management; Strategic Planning; technology transformations and modernization efforts; Organizational Assessments; and Workforce Planning and Innovation. This role will interface with various client contacts on project issues and will provide status updates and reports and briefings to senior clients and the Contracting Officer.Job Duties:Oversees all project activities, from initial client interaction to final deliveryEnsures strict adherence to project scope, timelines, budgets, and quality standardsImplements effective risk management strategies to guarantee value delivery to clients, including: Providing regular status updates, briefings, and/or reportsConducting weekly meetings via TeamsTracking dates, risks, action items, documents, dependencies, assignments, and metrics in SharePoint, MS Planner, and/or MS To DoProviding daily, weekly, and monthly status updates, as appropriate, based on stakeholder level/requirements Managing a stakeholder matrix and document inventoryManaging Responsible, Accountable, Supporting, Consulted, and Informed (RASCI) matricesProvides thought leadership that shapes our company's direction and solidifies our position as a thought leader in the industryConducts regular reviews of project plans and deliverables to ensure that all work meets the highest standards and aligns with project goalsIdentifies patterns, trends, and insights through project experiences, and develops and presents strategic solutions/recommendations to improve processes, address potential risks, and enhance client satisfactionManages all communication processes with the client, ensuring that their requirements and expectations are clearly understood and met, and delivers quality outputs and maintain open, honest, and proactive lines of communicationSupports the development of short-term and long-term organizational strategies, and participates in strategic planning and ensures operational plans align with organizational goalsConducts research and analysis on operational effectiveness, processes, stakeholders, and more, leveraging findings to improve operations, enhance service delivery, and inform strategic decision-makingDelivers a full range of services that uses their educational background, experience, and organizational skills while serving BDO’s dynamic public sector client baseAssists with firm practice, solution, and business development initiativesSupports or leads task areas while coordinating closely with engagement team management and client leadership on strategy, planning, execution, status, and review processesSupports clients with key financial and budgetary, information technology, and operational transformation initiativesAdapts to a changing client environment while meeting client expectationsManages priorities and works effectively to initiate correspondence and task completionSupports multiple efforts through flexible multi-task coordinationProvides summary recommendations to team leadership regarding assigned work streamApplies fundamental industry knowledge and standards to support client reviews, improvements, and/or implementationsCommunicates and maintains relationships with key client personnel to ensure shared understanding of business processes, operations, and functionsPrepares presentations, briefings, and actively participates in client meetings and day-to-day interactionsCommunicates with team management through effective status reporting and demonstrate ownership and accountability for assigned task areas and work productsEstablishes professional rapport with clients and other organizationsEvaluates work products for technical accuracy, deliverable quality, and overall value to the clientAttends relevant training, business seminars, and/or conferences to stay current with technical skills that align with client’s needs and changes in the industrySupports recruiting efforts by identifying potential candidates and participating in interviewsSupports business development meetings and/or proposal development process with guidance from Public Sector Practice leadershipResearches industry and market trends and develops relevant presentations and materials in support of potential firm initiativesCultivates growth of existing and new businessOther duties as requiredSupervisory Responsibilities:May supervise the day-to-day workload of Public Sector direct reports related to client projects, business development, and other activities, including maintaining team productivity and review of work productsEvaluates the performance of any Public Sector direct reports and assist in the development of goals and objectives to enhance professional developmentDelivers periodic performance feedback and completes the annual performance evaluation for Public Sector staff as appropriateServes as a mentor / career advisor to Public Sector staff as appropriateQualifications, Knowledge, Skills, and Abilities:Education:• Bachelor’s degree, required; focus in business, information technology, or organizational assessment, preferred• MBA or Master’s in business, information technology, or organizational assessment, preferredExperience:• Ten (10) or more years of operational, analysis, intelligence, research, management, information technology, business, accounting, or finance experience, required• Five (5) or more years of experience with project management, preferred• Experience supporting a federal government client, preferred• Experience with use of Artificial Intelligence, preferred• Experience developing and updating policies and procedures, preferredLicense(s)/Certification(s):• Ability to obtain and maintain government agency suitability or security clearance, required • Relevant Professional certification, such as PMP, CSM, CAPM, preferredSoftware:• Proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, required• Advanced proficiency in Microsoft Office Suites, specifically Excel, PowerPoint, and Word, preferredLanguage(s):• N/AOther Knowledge, Skills & Abilities:• Ability to be on client site and support possible project-related travel• Ability to track and manage/prioritize multiple projects• Ability to conduct detailed research and analysis of qualitative and quantitative data• Ability to propose and assess capabilities of alternative solutions to meet program needs• Strong research, analytical, and problem-solving skills• Ability to interact effectively with people at all organizational levels within the client organization and in the firm • Excellent verbal and written communication skills• Ability to work independently and collaborate within a team environment and with a customer service focus • Ability to own work product development and demonstrate initiative and accountability for assigned task areas, effectively coordinating with team members and across various organizations• Superior organizational skills required with ability to multi-task in a fast-paced, deadline-driven environmentIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.Virginia Range: $135,000 - $165,000Washington DC Range: $135,000 - $165,000At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you’ll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity.We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together.Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!*Benefits may be subject to eligibility requirements.Equal Opportunity Employer, including disability/vetsClick here to find out more!Full timePosting Date: 2026-09-04