Office Manager

Office ManagerAmerican Leak Detection of Minnesota is looking for a qualified Office Manager who has the ability to oversee and assist in the operations of a staff of Customer Service Representatives and Field Technicians, as well as assist in managing new business initiatives. Previous experience in a service industry is a plus. Working with enterprise customer relationship management software (such as Salesforce) is highly desirable.Benefits Include:Paid TrainingPaid Vacation (PTO)Paid Sick timePaid HolidaysMedical, Dental, and Prescription Benefits401-KTuition Assistance ProgramsOvertime Pay (as applicable)Paid Travel Time (as applicable)* Note: Occasional out-of-town travel may be required for training and/or business purposes. Expenses will be covered as applicable.The ideal Office Manager candidate will be:Service orientedPossess excellent people skillsComfortable with learning and using new technologyEnjoy working with customers and operations personnel in the office and the fieldProficient with computer software, such as MS Office SuiteComfortable with learning and using new technologySeek a growing organization offering new experiences and career growthExceptional team player; energetic, goal oriented, positive, optimistic, and has a great attitude!General Office Manager Job Responsibilities:Oversee the work of all office employees to ensure they work productively, meet deadlines and adhere to company standardsEnsure top performance of office staff by providing them with adequate coaching, mentoring, and guidanceManage internal staff relationsProvide backup for Customer Service Representatives (CSR’s)Answer incoming service calls & web inquiries and accurately record information from customers into electronic databaseDispatch service orders to technicians, and relay messages regarding jobs via email, phone, and textAssist with collections and coordinate with accounting staffHandle customer questions and complaints; forward to appropriate technician or GM, when requiredAssist in training newly on boarded CSR’s in office protocols and proceduresTrack company vehicles used by techniciansManage vehicle registration/tags, insurance, emissions testing, EZ Pass, accidents, citationsMaintain GPS vehicle configurationsManage Field Equipment & SuppliesMaintain equipment and supply inventoryTransport equipment to technicians at job sitesMarketingSupport third-party product initiatives (e.g., StreamLabs smart shutoff valves)Support online presence & reputation management (e.g., Google Business Page, etc.)Education & Experience:High School or equivalent, college degree a plusAt least 5 years of proven office managementExcellent time management skills and ability to multitask and prioritize workExcellent written and verbal communication skillsComputer skills and knowledge of office software packagesKnowledge of human resources management practices and proceduresKnowledge of business and management principlesAbout Us: Founded over 50 years ago, and teaming with our great people, American Leak Detection has become the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.