Business Development Specialist

Responsibilities Collaborate with Dealers to facilitate a seamless onboarding process for our suite of digital products such as Delivery Day Tool, AI Platforms, and other technology tools. Provide comprehensive walkthroughs of systems, ensuring Dealers are fully equipped to utilize all features effectively. Deliver training programs tailored to the needs of Dealers, focusing on best practices for using technology tools to enhance sales performance. Support creation of training materials, presentations, and resources to support Dealer education and adoption. Establish ongoing support channels for Dealers, including regular check-ins, troubleshooting assistance, and providing updates on new features. Monitor Dealer engagement and usage of technology tools, identifying opportunities for enhancement and providing proactive solutions. Build and maintain strong relationships with Dealers to ensure a collaborative approach to problem-solving and continuous improvement. Serve as the primary point of contact for Dealers to help address concerns and gather feedback to inform future enhancements. Work collaboratively with Regional Field teams, including the Business Development Manager, as well as the internal Dealer Growth team and business partners. Strategically partner with our Regional Field teams to maximize our efforts at established target Dealers. Analyze Dealer performance metrics related to the use of technology tools and provide actionable recommendations for improvement. Collaborate with internal teams to gather data on Dealer success and adjust training programs accordingly. Requirements Bachelor’s degree in business, Marketing, or a related field Minimum of 5 years of Ford Field Experience Ability for approximately 80% Market Area travel (New York, Philadelphia, Pittsburgh, Boston) Proven experience in training, sales support, and/or Dealer relations within the automotive, technology, or similar industries. Elevated understanding of Ford Dealer Operations (Sales and Service) Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey complex information to diverse audiences. Ability to analyze data and derive actionable insights. A team player mentality with willingness to teach and learn amongst peers. Strong organizational skills with the ability to manage multiple projects simultaneously. Creative problem‑solving skills, strategic thinker, and high degree of intellectual curiosity to address business problems. Passion for delivering great customer experiences and have an ability to empathize with our Dealers and consumers. Resiliency, as the position works regularly with multiple stakeholders. Self‑starter; ability to work independently with minimal supervision in a fast‑paced environment. Strong oral and written communications (able to effectively assert point of view). #J-18808-Ljbffr