AI Product Systems Director

Role Description

RealPage is transforming how Product teams work, communicate, and scale. As Director, AI Product Systems, you will help lead that transformation. This role sits at the intersection of Product Operations, AI enablement, knowledge management, and process design. You will be responsible for building and evolving the systems that support how Product teams document, communicate, plan, and execute their work across the organization.

Initially, you will lead RealPage's technical writing and release communications functions, modernizing these capabilities through AI-powered workflows and automation. Over time, your scope will expand to include broader product operating systems, including:

• Documentation governance
• Release management
• Roadmapping processes
• Market intelligence workflows
• Knowledge management
• Other critical Product functions

Success in this role requires a builder's mindset. You will design and implement scalable systems, drive organizational adoption, and leverage AI technologies to improve speed, consistency, quality, and efficiency across the Product organization. This is a highly visible leadership role that will partner closely with:

• Product
• Engineering
• Strategy
• Customer Success
• Executive Leadership teams

Qualifications

• 8+ years of experience in Product Operations, Product Enablement, Technical Content, Knowledge Management, Product Strategy, or related disciplines.
• 3+ years of experience leading professional teams.
• Demonstrated experience designing and implementing AI-enabled workflows and operational processes.
• Experience leading large-scale process transformation, automation, or operational excellence initiatives.
• Strong understanding of Product Management operating models, product lifecycle management, and roadmap processes.
• Proven ability to influence leaders and drive adoption across complex organizations.
• Exceptional communication, stakeholder management, and executive presentation skills.
• A clear point of view on where the content and documentation profession is headed.

Requirements

• Hands-on experience building AI-powered tools or workflows, not just evaluating or adopting them.
• Experience building or scaling Product Operations functions within a SaaS organization.
• Experience with generative AI platforms, workflow automation tools, knowledge management systems, and content management platforms.
• Experience with GitHub-based content workflows or documentation-as-code practices.
• Familiarity with product development lifecycle (PDLC), release governance, and portfolio planning processes.
• Experience supporting enterprise software, B2B SaaS products, or technology organizations.
• Background in technical writing leadership, content strategy, product operations, or product enablement.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Company Description

RealPage is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Pay Range: USD $138,400.00 - USD $235,600.00 /Yr.