Veterinary Customer Service Representative (CSR)

Job Description

Job Description

Location: Oradell, New Jersey
Pay: Starting at $16.00 – $18.00 per hour (based on experience)

Animal Care of Oradell is a privately owned, high-quality small animal veterinary hospital known for compassionate care and a supportive team environment. We’re looking for a people-focused, organized, and proactive Client Service Representative (CSR) to be the welcoming face and voice of our practice.

If you thrive in a fast-paced environment, love working with people (and their pets), and want to be part of a team that values both client experience and work-life balance — this is the role for you.

• No weekends – Monday through Friday only

• Supportive, team-oriented culture

• Privately owned practice with a strong community reputation

• Opportunities for growth and continued learning

• A workplace that values both patients and people

As a CSR, you are the first and last impression of our clinic. Your role is critical in creating a smooth, positive experience for every client.

Your responsibilities will include:

• Greeting clients and checking patients in and out

• Answering phones and managing appointment scheduling

• Handling billing, invoices, and payment processing

• Managing multiple phone lines while maintaining a calm, professional demeanor
• Communicating clearly with clients about services, appointments, and follow-ups
• Coordinating with technicians and doctors to keep the schedule flowing

• Maintaining accurate client and patient records

• Supporting front desk organization and daily operations

• Minimum 2 years of customer service experience (veterinary experience is a plus, not required)

• Strong communication skills — both in person and over the phone

• Ability to multitask and stay organized in a busy environment

• Comfort with computers and learning new software systems

• Positive attitude and team-first mindset

• Someone who genuinely enjoys helping people and their pets

• Monday – Friday

• Between 8:00 AM – 6:00 PM

• No weekends

• Starting pay: $16.00 – $18.00/hour (based on experience)

• 401(k) with employer match

• Medical, dental, and vision insurance

• Paid time off and paid holidays

• Continuing education support

• Employee pet care discounts

• Life insurance

• Uniform allowance

Since 2013, Animal Care of Oradell has provided high-quality, compassionate care to pets and their families. We pride ourselves on creating a positive, collaborative environment where team members feel supported and valued.

Submit your resume for immediate consideration. We’re excited to meet candidates who are ready to grow with us and make a difference every day.