Client Success Manager

Job Description

WHO ARE WE?\n
\nOur vision is to transform human behaviour into actionable intelligence.\n
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\nSQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.\n
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\nOur innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO-27001.\n
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\nTo reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.\n
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\nWHAT WILL YOU BE DOING?\n
\nThe Client Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform.This role goes beyond traditional account management. The CSM acts as a strategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time.You are the bridge between platform capability and real-world results.\n
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\nHow will YOU contribute to the Team?\n
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\nThis role combines deep programmatic expertise, strategic client partnership, and commercial ownership. You will help customers turn SQREEM’s behavioral intelligence into real media outcomes while identifying opportunities to deepen adoption, retain business, and expand revenue.\n
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\n1. Drive Customer Adoption & Outcomes\n
\nOwn the customer journey from initial onboarding through activation, optimization, and scale.\n
\nYou will:\n
\nHelp customers translate audience intelligence into live media strategies and campaigns\n
\nAccelerate adoption across teams, brands, channels, and use cases\n
\nTrain and enable customers to confidently use the SQREEM platform\n
\nIdentify barriers to adoption as product feedback\n
\nEnsure customers are seeing clear, measurable value from the platform\n
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\n2. Bring Deep Programmatic Expertise\n
\nYou should be comfortable navigating conversations between:\n
\nDSPs, SSPs, PMPs, deal IDs, and programmatic activation workflows\n
\nAudience strategy, targeting, and identity\n
\nDisplay, video, CTV, and cross-channel media\n
\nCampaign setup, pacing, delivery, optimization, and troubleshooting\n
\nPerformance reporting and translating data into actionable recommendations\n
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\n3. Own Account Retention & Growth\n
\nTake commercial ownership of your accounts by protecting existing revenue and identifying opportunities to grow it.\n
\nYou will:\n
\nConsult customers on strategy \n
\nMonitor account health, campaign activity, spend trends, and engagement\n
\nExpand investment through additional campaigns, brands, teams, channels, and use cases\n
\nBuild relationships with both day-to-day users and senior decision-makers\n
\nTurn successful campaigns into larger and longer-term partnerships\n
\nSuccess means customers continue investing in SQREEM and increase that investment over time.\n
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\n4. Value Realization & Customer Advocacy\n
\nServe as the bridge between customer needs, platform capabilities, and business growth.\n
\nYou will:\n
\nBring a clear point of view to customer strategy rather than reacting to requests\n
\nPackage results into compelling stories that demonstrate SQREEM's business value.\n
\nIdentify optimization opportunities and coordinate with internal teams to improve outcomes.\n
\nSurface customer feedback, product gaps, and recurring friction to influence product development and feature prioritization.\n
\nHelp build repeatable processes and playbooks as SQREEM continues to scale\n
\nYou have experience in programmatic advertising, adtech, data, DSPs, agencies, or another technology platform where you were responsible for both customer outcomes and commercial growth.\n
\nYou understand how programmatic campaigns are executed, and you're comfortable moving between a campaign troubleshooting conversation and a strategic conversation about where a client should invest next.\n
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\nMost importantly, you're someone who sees an account and thinks: How do I make this customer successful, and bigger six months from now?\n
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\nWHO ARE WE LOOKING FOR?\n
\n3–7 years in Customer Success, Account Management, or Programmatic Media\n
\nStrong understanding of DSPs, PMPs, and media activation workflows\n
\nAbility to translate data into actionable insights\n
\nExperience managing agency or brand relationships\n
\nHighly proactive, structured, and commercially minded\n
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\nWHY THIS ROLE MATTERS\n
\nSQREEM doesn’t just provide data—it enables action. The Client Success Manager ensurescustomers unlock that value, turning platform usage into measurable business outcomes andlong-term growth.\n
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\nOUR ETIQUETTE\n
\nWe work together to give everyone the power to share their story, explore what they love, andconnect with one another in the process. In our culture, we live by the following values:\n
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\nInnovation & Agility\n
\nTeamwork & Collaboration\n
\nData Integrity & Ethics\n
\nResults driven performance\n
\nHuman by design\n
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\nOur people are at the heart of what we do and the driving force behind our growth and success.We value our culture as the lifeblood of our business and work hard every day to maintain this aswe continue to grow and scale our team. We believe in offering opportunities to learn and growevery day, and we have a strong track record in developing great people.\n
\nWe are proud to be an equal opportunity workplace. We review job applications without regard totheir race, color, religion, gender identity, national origin, citizenship, age, and marital status.\n
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\nPERSONAL ATTRIBUTES\n
\nYou are self-starter, independent, and problem-solving. \n
\nYou consider yourself a high-performance personality\n
\nUnderstand what it means to deliver excellence.\n
\nGood sense of humor and ability to stay calm under pressure.\n
\nWell-organised with excellent communication and time management skills.\n
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\nWHAT CAN WE OFFER YOU\n
\nSocial work environment\n
\nFlexible working arrangements\n
\nMentorship programs\n
\nRemote working support across multiple markets\n
\nWe are a team of passionate experts. \n
\nWe are not just leading this industry; we are defining it.\n
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\nPlease send us your resume in English to View email address on ziprecruiter.com