Senior Product Manager

Role Description

We are seeking a Senior Product Manager to lead and optimize our consumer finance shopping experience across the digital funnel. This role will focus on improving how customers discover, evaluate, and complete financing through intuitive, data-driven experiences that drive measurable business outcomes.

As a Senior Product Manager on the Consumer Product team, you will own and evolve critical components of the finance shopping journey, from initial engagement through application and conversion. Your primary focus will be optimizing an existing funnel to improve customer confidence, reduce friction, and increase funded contracts.

You will operate at the intersection of product strategy, user experience, and business performance, using data and experimentation to continuously refine the experience. This role requires strong cross-functional leadership across engineering, design, analytics, marketing, and risk teams, as well as close collaboration with partners across Ford Motor and the dealer ecosystem.

You will be responsible for identifying opportunities, prioritizing the right problems, and delivering solutions that balance customer needs, business goals, and regulatory constraints. This is a high-impact role with visibility across multiple stakeholders and a direct tie to revenue outcomes.

What you'll do...

• Own and optimize key components of the consumer finance shopping funnel to drive conversion and funded contracts
• Define and execute a product roadmap focused on improving customer experience, engagement, and business performance
• Use data, experimentation, and user research to identify friction points and validate solutions
• Partner with design and engineering to deliver intuitive, scalable, and high-quality digital experiences
• Translate business objectives and customer needs into clear product requirements, user stories, and success metrics
• Collaborate cross-functionally with marketing, analytics, risk, operations, and compliance teams to align on priorities and execution
• Work closely with Ford Motor partners and the dealer ecosystem to ensure alignment across the end-to-end customer journey
• Navigate complex technical, regulatory, and organizational constraints while maintaining a strong customer focus
• Drive continuous improvement through A/B testing, performance analysis, and iterative releases
• Communicate product strategy, progress, and outcomes clearly to stakeholders and lead

Qualifications

• Bachelor’s degree
• 5+ years of experience in product management, preferably in consumer-facing digital products
• Proven experience owning and optimizing conversion funnels or customer journeys
• Strong analytical skills with experience using data to drive product decisions and measure impact
• Experience working cross-functionally with engineering, design, and business stakeholders
• Working knowledge of APIs, system integrations, and technical architecture

Requirements

• Experience in e-commerce, fintech, or marketplace platforms
• Experience driving measurable business outcomes such as revenue, conversion, or customer acquisition
• Familiarity with experimentation frameworks (A/B testing, cohort analysis, funnel optimization)
• Experience operating in complex, regulated environments
• Experience collaborating across large organizations and external partner ecosystems
• Strong communication and stakeholder management skills with the ability to influence without authority
• Ability to break down ambiguous problems into structured, actionable plans
• Demonstrated product judgment and ability to prioritize effectively in a fast-paced environment

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time