Benefits Leave Administrator

Job Description

Position Summary:

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The Leave Administrator is responsible for administering the Company’s Leave of Absence programs and managers on the organization's leave programs, including FMLA, medical or disability leave, workers compensation, ADAAA, military leave, bonding and childbirth recovery, and state and local leaves.

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Essential Duties and Responsibilities

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• Reviews leave requests, determines eligibility, and provides associates with required forms, notices, and instructions within established timeframes
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• Reviews supporting documentation for completeness and consistency with the leave requested. Requests clarification or additional documentation as needed.
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• Approves or denies routine leave requests within established guidelines and delegated authority.
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• Maintains timely communication with associates regarding documentation requirements, deadlines, leave status, extensions, and anticipated return-to-work dates.
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• Communicates relevant leave status to Human Resources and managers while protecting confidential medical information.
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• Monitors continuous and intermittent leave usage, available entitlement, certification periods, and follow-up dates.
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• Maintains accurate case records and documentation in the leave management system and designated file.
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• Enters and updates leave information in HR and timekeeping systems.
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• Coordinates with Occupational Health on return-to-work documentation and reports issues requiring further review
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• Escalates complex or unresolved matters, including disputed determinations, exhausted leave, policy exceptions, and potential employment separation, to management.
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• Assists with preparing routine leave reports and identifying discrepancies, overdue items, and cases requiring attention
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• Maintains working knowledge of applicable leave requirements through training and established resources. Brings potential compliance concerns and opportunities to improve procedures to management
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• Performs other related duties as assigned
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Essential Requirements

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• 3 + years of experience directly administering employee leaves of absence, including eligibility review, documentation follow-up, and associate communication or a combination of experience and education.
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• 2 + years of experience supporting a multistate workforce preferred.
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• Bachelor’s degree is preferred.
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• Relevant coursework, training or certification in leave administration, benefits or human resources preferred.
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• Experience using AbsenceSoft to administer leave cases, track leave usage, maintain documentation, and generate reports preferred.
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• Clear, professional verbal and written communication skills, including the ability to explain requirements and discuss sensitive matters with empathy and consistency.
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• Strong organizational skills and attention to detail, with the ability to manage an active caseload, competing priorities, and time-sensitive deadlines.
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• Ability to review documentation, recognize inconsistencies, apply established guidelines, and identify when additional guidance is needed.
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• Ability to work independently on assigned cases and collaborate with Human Resources, Occupational Health, Payroll, management, and vendors.
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• Proficiency with Microsoft Office and the ability to learn leave management, HR, and timekeeping systems.
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• Ability to maintain accurate records and protect confidential associate and medical information.
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Location: 100% Onsite. Monday - Friday.

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About Rooms To Go

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Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America’s #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation’s largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

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Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

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Whether you’re looking to launch your career or take the next step, it’s a great time to join our team—there’s always room for you to grow with us!

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Rooms To Go Benefits:

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• Medical, dental, and vision insurance
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• 401(k) with company match
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• Associate discounts including furniture
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• Company paid life and disability insurance
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• Paid time off
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• Employee Assistance Program
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• Wellness Programs
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• And more!
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