Enterprise Account Manager

Enterprise Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Account Manager based in the United States.

This role offers the opportunity to manage and grow strategic enterprise relationships within a fast-paced, innovative technology environment. You will own a portfolio of high-value customers, driving retention, expansion, and long-term revenue growth. The position requires a consultative approach, combining relationship building, commercial strategy, and deep customer understanding. You will partner closely with cross-functional teams to identify opportunities, solve customer challenges, and deliver measurable business outcomes. This is an ideal opportunity for someone who thrives in autonomy, embraces ambiguity, and enjoys shaping scalable account management practices. You will help customers maximize the value of advanced technology solutions while contributing directly to business growth.

Accountabilities

• Own and manage a portfolio of existing enterprise customers, ensuring successful renewals, customer satisfaction, and recurring revenue growth.
• Develop trusted relationships with key stakeholders by understanding customer goals, business priorities, use cases, and success metrics.
• Identify and execute upsell and cross-sell opportunities by aligning solutions with evolving customer needs.
• Lead account planning strategies and ensure customers maximize the value of available products and capabilities.
• Manage commercial discussions including renewals, pricing conversations, contract negotiations, and expansion opportunities.
• Monitor customer health, adoption trends, usage data, and account risks to proactively drive retention and growth initiatives.
• Leverage AI tools and automation to identify expansion signals, improve account prioritization, and increase operational efficiency.
• Collaborate with Customer Success, Sales Engineering, Product, and other internal teams to address customer needs and remove obstacles.
• Contribute to the development of repeatable sales processes, playbooks, and scalable go-to-market strategies.
• Operate independently while helping improve team processes within a high-growth and evolving environment.

Requirements

• 5+ years of experience in B2B SaaS sales, enterprise account management, or a related revenue-focused role with ownership of renewals and expansion revenue.
• Proven success managing complex enterprise accounts with multiple stakeholders and organizational structures.
• Demonstrated ability to drive customer retention, identify growth opportunities, and achieve revenue targets.
• Experience leading consultative sales conversations, contract negotiations, and commercial processes.
• Strong collaboration skills with Customer Success, Solutions Engineers, and cross-functional teams.
• Ability to manage a high volume of accounts while maintaining strong attention to detail and prioritization.
• Experience working in startup or high-growth technology environments with the ability to operate independently.
• Familiarity with SaaS platforms, APIs, developer-focused products, usage-based business models, or digital experience solutions is a plus.
• Ability to quickly understand complex technical products and communicate value effectively to both technical and business audiences.
• Strong analytical skills with the ability to use customer data and insights to guide account strategies.
• Excellent communication, relationship-building, problem-solving, and organizational skills.
• Alignment with values centered around ownership, collaboration, trust, continuous learning, and customer focus.

Benefits

• Annual on-target earnings compensation range of $180,000 - $220,000 USD, including base salary and commission.
• Flexible workplace model with remote work opportunities within the United States.
• High-trust environment focused on autonomy, impact, and meaningful contributions.
• Opportunity to work with innovative technology solutions used by thousands of businesses worldwide.
• Competitive benefits package designed to support employee well-being and professional growth.
• Inclusive and collaborative culture that values diverse perspectives and experiences.
• Opportunities to contribute to evolving processes and influence business strategy.
• Supportive environment focused on learning, development, and career progression.