Administrative Assistant

Bay State Community Services Bay State Community Services (BSCS) is the safety net agency that is committed to helping those most in need. If you are looking to be part of a non-profit agency that has an excellent reputation, strength-based supervision and high regard when it comes to honoring the mission of our work, Bay State Community Services is the right place for you. The Administrative Assistant plays a key role in providing clerical and operational support to the Community Justice Support Center. This position requires excellent organizational skills, strong communication abilities, and a commitment to confidentiality when handling sensitive information. The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals. What You Will Be Doing to Make a Difference... Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service. Manage phone calls, emails, and inquiries, directing them to the appropriate departments. Maintain and organize confidential records, client files, and program documentation. Assist with scheduling appointments, meetings, and program activities. Prepare and distribute reports, correspondence, and other documents as needed. Support program staff with data entry, tracking client participation, and generating reports. Coordinate office supply inventory and ensure smooth daily operations. Assist in maintaining compliance with program policies, regulations, and confidentiality standards. Provide administrative support for community outreach efforts and events. Important Health and Wellness Benefits which Begin on Your First Day of Employment Blue Cross and Blue Shield Health and Dental Insurance Eye-Med Vision Benefits Employer Paid Life and Long-Term Disability Insurance Medical Flexible Spending Account and Dependent Care Account Employee Assistance Program Pet Insurance Generous Paid Time Off 35 Days Paid Time Off (15 Vacation Days, 12 Holidays including Juneteenth and 8 Sick Days) Additional Benefits Retirement Plan 403(b) (employer match after the first year of employment) Opportunities for Student Loan Forgiveness Tuition Assistance Mileage reimbursement Extensive Training Program Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW) Supervision for Licensure and Specializations Immediate Access to Comprehensive Online Self-Paced CEU Trainings Opportunities for Certification in Evidence Based Practices Qualifications (Education and Experience) Minimum one year office administrative support experience is preferred Some college or professional training preferred Excellent organizational skills (verbal and written) and the ability to excel at details, multi-tasking and working under pressure Exceptional customer service skills, including professional and pleasant telephone skills Must be skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel Possess the ability to work in a fast paced environment Bay State Community Services is an equal opportunity employer. We are committed to providing an environment free from bias, discrimination, or harassment of any kind, and mutual respect where equal employment opportunities are available to all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Contact Information: View email address on click.appcast.io View phone number on click.appcast.io