Office Manager

POSITION SUMMARY

The Office Manager serves as the primary administrative and operational hub for Stonecrafters of Jackson, managing customer interactions, financial transactions, and business documentation from initial inquiry through project completion. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced fabrication environment.

KEY RESPONSIBILITIES

Customer Relations & Sales Support

• Serve as first point of contact for phone calls and walk-in traffic • Create detailed and accurate estimates for granite countertop projects • Manage customer communications throughout the project lifecycle • Process customer deposits and maintain payment records • Provide professional, responsive service that reflects company standards.

Financial & Accounting Operations

• Create and manage invoices in Sage Intacct • Generate purchase orders for materials and supplies • Process customer payments and apply credits appropriately • Coordinate with Senior Controller on accounting matters • Ensure accurate financial documentation and record-keeping

Inventory Management

• Maintain accurate inventory records in company systems • Track material usage and coordinate with fabrication team • Monitor stock levels and communicate reorder needs • Reconcile physical inventory with system records

Administrative & Operational Support

• Maintain organized filing systems for customer and project records • Coordinate between office, shop, and installation teams • Support implementation and maintenance of job management systems • Process routine administrative tasks and correspondence • Assist with special projects as needed

REQUIRED QUALIFICATIONS

Experience & Skills

• 2+ years of office management or administrative experience • Proficiency with accounting software (Sage Intacct experience preferred) • Strong computer skills including Microsoft Office suite • Excellent written and verbal communication skills • Experience creating estimates or quotes in construction/fabrication industry preferred • Demonstrated ability to manage multiple priorities and deadlines

Personal Attributes

• High attention to detail and accuracy • Professional demeanor with customers and team members • Self-motivated with ability to work independently • Problem-solving mindset and proactive approach • Adaptability in a dynamic work environment • Team player willing to support various business needs

Technical Requirements

• Comfortable learning and using multiple software platforms • Ability to navigate integrated business systems • Basic understanding of inventory management principles • Willingness to learn industry-specific processes and terminology

Working Conditions

• Full-time position based in office environment • Standard business hours with occasional flexibility needed • Some interaction with shop floor and installation operations • Direct customer interaction both in-person and by phone

Reporting Structure

Reports to: General Manager

Works closely with: Senior Controller, Shop Manager, Installation Crew

Benefits

• Medical, Dental & Vision


• Company Sponsored Short Term Disability and Group Life Insurance Policy


• HSA - with Employer Contributions


• 401k Eligibility