Payments Admin / Deposits Specialist

Role Description

As a Payments Admin / Deposits Specialist, your primary responsibility is to post incoming deposits to client accounts quickly and accurately. You will act as a financial "detective," working closely with vendors who remit funds and assisting with researching, identifying, and reconciling bulk deposits to their specific medical dispute cases.

This role requires surgical attention to detail, strong organizational skills, and the ability to manage a very high volume of repetitive transactions. Your accuracy and responsiveness will help ensure funds are posted immediately and maintain strong relationships with our clients and partners. You will be joining a distributed team across Costa Rica, Argentina, and the US during a period of exciting growth!

Key Responsibilities

• Data Entry & Reconciliation: Download and review daily bank transactions (ACH, checks). Perform manual reconciliation to accurately and timely post these payments to their corresponding cases in our internal system (IDRE).
• Investigation: Break down large, global payments (e.g., $10,000) and investigate which specific medical disputes each fraction of the money belongs to. Identify missing funds, overpayments, or duplicated payments.
• Vendor Communication: Monitor the shared inbox and act as the first line of contact. Correspond clearly and professionally with US-based external vendors and partners to resolve payment discrepancies.
• Cross-functional Collaboration: Enter requests into the bill-pay system and work with teams across the organization as needed for urgent payment requests.
• Project Support: Assist with ad-hoc tasks and special projects as the team scales to onboard a new major client.

Qualifications

• 1+ years of experience in Accounts Payable (AP), Accounts Receivable (AR), Payment Processing, Bank Reconciliation, or Financial Data Entry, plus 1 year of professional office experience.
• Proficient in Excel and Google Sheets (comfortable downloading, cross-referencing, and managing high volumes of data).
• Exceptional attention to detail and accuracy; great at spotting errors that others might miss.
• Strong tolerance for routine; does not get easily frustrated by repetitive, data-entry heavy tasks.
• Critical thinking skills with a "detective mindset" to solve problems confidently and stay calm under pressure.
• Quick learner, easily adapts to new software/tools, and brings a proactive, self-motivated attitude to the team.

Requirements

• Current resident of the United States.
• Excellent written and verbal English communication skills.
• Must have your own reliable laptop or computer.
• Location: Remote, United States only.
• Job Type: Full-Time Employee.

Bonus Points

• Previous experience in US Medical Insurance or working with US Insurance Providers (familiarity with medical billing jargon is a huge plus!).