Account Manager - Print Industry

Account Manager

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

The Account Manager will deliver a best-in-class customer experience through strategic ownership of customer accounts. Reporting to the Director of Account Services, this high profile, high impact position will act as a liaison between our customers, production, and sales departments regarding print projects.

Hybrid: 4 days onsite, 1 day remote

Job Description:

• Securing maximum revenue potential by working with clients in developing creative solutions to their retail graphics needs.
• Analyzing and understanding spreadsheet data and client specifications.
• Working with the Estimating Department for all necessary projects to spec jobs including creative, production, kitting, and fulfillment.
• Creating, managing, and executing distributions of all program assets using proprietary software
• Detailing all project-related requirements.
• Maintaining contact with the client (in person, via phone, and email) and ensuring timely project completion.
• May require working with the client on reading floorplans and designs to determine signage needs.
• Working closely with various team members to communicate key job data and milestones, ensuring effective transition for production. Communicating any updates throughout the life of the project, i.e., quantity changes, shipping and billing adjustments.
• Managing inventory to avoid holding excess product while maintaining minimum quantities. Providing a client inventory stock status for review.
• Managing active/inactive items, locations, and SHOP website to keep accurate and up to date
• May require attending pack outs and ensuring quality reviews before elements are shipped.
• May require traveling for client conventions and business meetings.
• May require you to create and maintain store surveys and layout confirmation for rollouts.
• Sending proofs to client for approval. May require working with the client on press checks.
• Working with the internal teams to address and resolve all quality control issues that may arise and working towards continuous process improvements. Working with accounting on invoicing and billing questions or issues.
• Attending scheduled sales meetings and participating in training.
• Perform other duties as requested.

Supervisory Responsibilities:

• None

Requirements

Minimum Qualifications of Position:

• Degree in business, general studies, or equivalent experience
• 2-3 years previous experience in at least one of the following is preferred:
• Ad agency
• Visual merchandising
• Printing
• Print production.
• Display development and production
• POP

Preferred Qualifications of Position:

• 3+ years previous experience in digital print production is preferred.

Knowledge and Skills:

• Knowledge of printing processes and capabilities along with a meaningful sense of design and color.
• Demonstrated ability to work in a fast-paced team environment with competing deadlines.
• Must be a team player.
• Model excellent time organization skills with the ability to successfully multi-task and reprioritize at a high level.
• Demonstrable proficiency in Microsoft Office products, specifically Word, Excel, and Outlook.
• Ability to learn and become an authority in Imagine proprietary software.
• Maintain flexibility and the ability to adapt to the needs of the business.
• Excellent presentation, organizational, communication and people skills
• Demonstrated sales aptitude coupled with the ability to identify and meet customers' needs and requirements.
• Customer focus and a "can do" attitude.
• Flexibility to travel as needed.

Working Conditions and Physical Requirements:

• Occasional walking
• Ability to drive and/or fly to get to client sites.
• Frequent Sitting for prolonged periods of time

Pay Statement

The national pay range for this role is listed in the job posting. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

EEO Statement

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.