Customer Success Manager

Customer Success Manager

El Dorado Hills, California, United States

About the Role

As a Customer Success Manager, you will be the strategic partner and trusted advisor to a portfolio of KEV customers. You'll work directly with district leaders to understand their goals, drive adoption and measurable value, strengthen relationships, and ensure customers are positioned for long-term success.

This is more than a relationship-management role. You will own the customer experience, protect and grow recurring revenue, uncover expansion opportunities, and serve as the voice of the customer across KEV.

You'll collaborate closely with Sales, Support, Marketing, Product, and other teams to solve problems and create an exceptional customer experience.

If you're energized by building relationships, solving complex problems, and making a measurable impact, this is an opportunity to play a critical role in KEV's growth.

What You'll Do

• Own customer success and retention: Manage a portfolio of district customers with thoughtful engagement and a zero-churn mindset.
• Drive revenue: Deliver against renewal and payments-growth targets while identifying and generating qualified opportunities for expansion.
• Become a trusted advisor: Build strong relationships with district leadership and key stakeholders, becoming the person customers turn to for strategic guidance and problem-solving.
• Drive value and adoption: Understand each customer's goals and help them maximize return on investment.
• Lead executive conversations: Conduct regular customer meetings and semi-annual business reviews with district and executive leadership, connecting KEV's solutions to measurable business outcomes.
• Champion the customer: Bring customer feedback back to KEV and partner cross-functionally to drive meaningful improvements.
• Build customer advocates: Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other customer advocacy opportunities.

Who You Are

• 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment.
• Experience with k-12 software a must
• A proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders.
• Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes.
• A track record of driving product adoption, engagement, retention, and growth.
• Excellent written, verbal, and executive communication skills.
• Strong presentation, problem-solving, and influencing skills.
• The ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams.
• Payments, accounting, or K12 experience is an asset.

What We Offer

• Competitive compensation We believe in rewarding great work with fair, competitive pay.
• Meaningful benefits Because your well-being matters; both at work and at home.
• Retirement Savings Support We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
• Professional development We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
• Hybrid model 3 days in the office to collaborate and connect, with flexibility the rest of the week.
• Flexible PTO Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
• Office perks Enjoy a fully stocked snack bar and occasional catered lunchesbecause we know that great conversations (and ideas) often start around good food.

Why You'll Love Working at KEV

• Make a real difference every day At KEV, your work supports children, parents, and schools across North America. We don't just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.
• The KEV Way At KEV, you'll never feel stuck in the status quo. You'll be part of a team that's constantly questioning, improving, and innovatingalways with one guiding focus: How does this help our schools and the students they serve? It's a culture that challenges you to do your best work while reminding you why it matters.
• Grow with us We're scaling fast, and so are our people. At KEV, you'll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you'll be supported every step of the way.
• Work alongside excellence You'll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It's a place where you can do your best work while feeling supported and inspired by the people around you.
• Celebrate Community and Culture At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay aligned with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.