Customer service leader

Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Gambrills, MD Address: 1413 South Main Chapel Way Pay: $19.75 - $20.50 Job Posting: 07/17/2026 Job Posting End: 07/24/2026 Job ID: R0287769At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you're an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you! What You'll Do Provide incredible service to customers and engage collaboratively with employees Quickly identify and provide solutions or resources to assist customers Adhere to and uphold company policies, procedures, and guidelines Administer Shopper's Club program, check out customers as necessary, perform refunds and exchanges Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location) Manage employee performance and development by providing resources, training, feedback Requirements 1 or more years of work experience in a customer service environment Ability to quickly learn and adapt to new situations Computer skills Preferred Qualifications Experience leading a team Passion and expertise in relevant products At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with a 401(k) match A generous scholarship program to help employees meet their educational goals Live Well Employee & Family program to support your emotional, work-life and financial wellness Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference. *Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position. + At Wegmans, we've always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans. Comprehensive benefits* Paid time off (PTO) to help you balance your personal and work life Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday Health care benefits that provide a high level of coverage at a low cost to you Retirement plan with a 401(k) match A generous scholarship program to help employees meet their educational goals Live Well Employee & Family program to support your emotional, work-life and financial wellness Our employees have put us high on Fortune 100 Best Companies to Work For list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference. *Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.