Business Operations Specialist

Gradial is the marketing operations system of work that helps marketers and creatives move from idea to execution faster. Our platform orchestrates across martech stacks, workflows, and people to automate marketing execution, cutting execution time, so marketers focus on the work only humans can do: shaping brands, understanding customers, and creating the work that moves people.

Backed by leading investors, we’re building software that adapts to the user, not the other way around. We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here.

The Role

We’re looking for a Business Operations Specialist to help keep Gradial’s GTM organization and internal IT operations running smoothly. You’ll split your time between supporting senior GTM leaders and partnering with our IT & Compliance Lead on day-to-day technology operations across the company. This is a high-trust role for someone who is highly organized, technically capable and excited to take on more ownership as they learn the business.

The role is intentionally broad. Over time, you may choose to deepen your expertise in IT and security operations or grow toward GTM operations depending on your strengths and career goals.

What You’ll Own

• Own complex calendar management and scheduling for senior GTM leaders, using strong judgment to prioritize competing requests and protect leadership time
• Coordinate customer meetings, travel, expenses, events and offsites while keeping logistics organized and moving
• Support employee onboarding and offboarding, including device setup, account provisioning, access changes and equipment coordination
• Handle frontline IT support across laptops, business productivity tools, conference room technology and common employee issues
• Manage device inventory, access requests, software administration and other recurring IT operational workflows
• Partner with the IT & Compliance Lead on security and compliance activities, building deeper knowledge and taking on additional responsibility over time
• Improve the processes you touch by identifying recurring issues, documenting workflows and finding better ways to operate
• Work closely with GTM leadership, Executive Support and IT on sensitive information that requires discretion, sound judgment and follow-through
• Take on new operational projects as the company grows and build ownership in the areas where you can have the greatest impact

What We Need

• 2–4 years of experience in business operations, executive support, IT support or a role with similar operational ownership
• Experience providing entry-level technical support in a professional environment, including troubleshooting common hardware, software and access issues
• Strong calendar management and organizational skills with the ability to manage multiple senior stakeholders and shifting priorities
• Comfort working across business productivity platforms and the ability to learn new systems quickly
• Strong judgment when prioritizing requests, handling confidential information and deciding when to escalate an issue
• Clear and professional communication skills with employees, executives, customers and external partners
• A highly dependable working style with strong attention to detail and consistent follow-through
• Comfort operating in a fast-moving environment where the scope of your role can grow as you demonstrate capability
• Ability to work from our Seattle office and provide hands-on support for employees, devices and workplace technology

Nice to Have

• Experience supporting senior GTM, Sales or Marketing leaders
• Exposure to identity and access management, device management, SaaS administration or security and compliance workflows
• Interest in developing a longer-term career in either GTM operations or IT and security operations

Compensation

The salary range for this position is $100,000 - $115,000 annually. Final compensation will be determined based on factors such as experience, skills, and qualifications.

What we offer

• Performance-based annual bonus
• Meaningful equity awards
• Medical, dental & vision (fully covered for employees with 75% for dependents)
• Fertility & family-planning support
• 401k plan
• Unlimited PTO
• A beautiful Seattle office with a gym, sauna, and bike parking
• Free lunch three days a week in our HQ
• A front-row seat to building category-defining AI infrastructure

You'll thrive here if you

• Learn quickly, actively seek out new challenges, and regularly reconsider “how it’s always been done.”
• Want to have real impact with zero bureaucracy.
• Have an innate drive for being 1% better than the day before, building towards greatness.
• Embrace AI as a core tool for problem-solving, innovation, and scale.
• Show customer-obsession (internal or external), high ownership/accountability, and bias for action.
• Communicate clearly, directly, with curiosity, and assuming good intentions.
• Thrive in fast-paced, hyper-growth environments where building better > maintaining status quo.

AI Literacy & Interviewing Tools

As an AI-first company, we prioritize AI literacy as a core competency in our hiring decisions. We’re excited by candidates who thoughtfully apply AI tools in their work, but during interviews we’re focused on you. This is your opportunity to show how you think, communicate, and solve problems. Over-reliance on AI-generated responses during the interview process (especially when it obscures your own voice) will result in disqualification. We want to understand your unique perspective and how you approach challenges, both with and without AI.

Gradial is dedicated to creating an environment where diverse perspectives are valued and all team members can grow. We offer competitive compensation, equity, flexible work hours, comprehensive benefits, and a collaborative culture focused on learning and impact.