Client Services Manager

Job Description: Responsible for the management of their Team Leaders and the project managers under their supervision Manage team workload and assignment flow to PMs Help manage client relationships for the team’s client accounts Consistently meet client expectations for delivering market research data and services Actively monitor and update the management team with key performance indicator data Identify, seek, and provide world‑class training for team members Monitor and proactively communicate with internal and external clients regarding team milestones, hurdles, etc. Allocate manageable goals to employees based on team needs, interests, and development needs Providing their staff leaders with timely, fair, and measured performance assessments and feedback to foster growth Reward and recognize performance as appropriate Requirements: At least 5 years of recent experience in quantitative online and digital market research experience At least 2 years of progressive management experience of complex market research operational functions in matrixed environments 5+ years of experience in business environment 5+ years project management experience Benefits: Full range of medical and other benefits Discretionary incentive program #J-18808-Ljbffr Dynata