Waiver Coordinator

Community Services Area Director

Position Type: Full-time, exempt, salaried supervisor role.

Scope of Role: Manages the operations within a community with revenues of around $7.5 million.

Key Responsibilities:

• Provides direction, leadership, and supervision of professional and other staff at the program site to carry out operations and ensure quality services to individuals. Ensures compliance with applicable state and federal standards.

Essential Job Functions:

Leadership and Supervision:

1. Personnel: Provides leadership including direct supervision of Program Directors or other staff; works with regional support team; implements Sevita employee practices; oversees area safety and workers' compensation implementation; approves area involuntary terminations and reviews written warnings. Hires Program Directors in consultation with the Regional Director and Talent Acquisition teams. Consults with the Program Director and Talent Acquisition teams on hiring Program Supervisors.
2. Training: Assists Program Directors and training managers with organizing and implementing orientation and training for assigned programs according to state compliance standards; provides orientation, training, and guidance to Program Directors; delivers training as a facilitator as needed for team; periodically audits training records.

Program Planning:

1. Management: Oversees system for implementation of program planning; monitors delivery of services and supports to meet Sevita and regulatory standards; ensures services are consistent, engaging, and relevant to the individuals served.
2. Overtime: Monitors scheduling, overtime dashboards, and employee utilization for efficient coverage of area programs.

Financial Management:

1. Management: Responsible for financial performance of the area business unit, reviews financial statements, oversees area purchasing, understands and acts on all financial drivers with ability to interpret a P&L for their region with support from Finance, executes on action plans to improve performance of underperforming programs; assures billing compliance and documentation.
2. Individuals' Served Funds Management: Safeguards individuals' served funds and ensures compliance within area; verifies monthly financial ledgers for completeness and itemized receipts for purchases on behalf of individuals served.

Census Management:

1. Marketing: Identifies collateral, social media, virtual tours, and other marketing needs within area and escalates to Regional Directors.
2. Referrals: Acts as primary contact for individual / family / guardian and case manager during referral process, responding to inquiries and referrals within a timely and professional manner; coordinates local events, community participation, and engagement with referral partners (MCOs, state referrals); manages intake referral checklist, working referrals in the pipeline in their area; reviews referrals to validate fit for specific locations and identifies and escalates potential barriers to serving individuals to Regional Director.
3. Census Performance: Monitors census and referral dashboards, reviewing progress against census targets and analyzing admissions, discharges, and leave days trends.

Growth and Development Strategy:

1. Strategy: Implements area core growth strategy (census, periodic billing, new starts) to increase volume.
2. New Program Development: Assists with planning new programs, including location of real estate and purchasing furnishings, supplies and equipment. May identify potential acquisition opportunities as well.

Stakeholder Relations:

1. Program Stakeholders: Maintains and fosters relations with case managers, referral agents, the community, and funders.
2. Government Relations: Participates in building relationships with local legislators and government officials; attends grassroots advocacy meetings (e.g., townhalls, advocacy days; lobbies on behalf of individuals and Network as appropriate.
3. Customer Service: Implements area strategies to maintain and foster relations with individuals, mentors, families, and guardians; and implements individual satisfaction enhancement plans as appropriate; upholds Sevita customer service standards.

Compliance and Regulatory Management:

1. Quality: Oversees area quality enhancement and implementation plan, coordinating Sevita standards, licensing requirements and individual individual's needs, and reviews area incident reporting.
2. Incident Management: Implements area incident management protocol; ensures timely incident reporting and implementation of corrective action; and assists with area investigations.
3. Licensing: Maintains licensing and compliance for area services and supports; assures timely and accurate documentation; oversees area implementation of Sevita compliance plan; and assists with correction orders and over-sees implementation of compliance plans.

Health and Safety Management:

1. Health and Safety Programs: Oversees development and implementation of area health and safety programs for individuals and employees; and supervises area nurses as applicable.
2. Environment: Maintains area compliance with Sevita and regulatory standards for clean, neat, safe living and working environments; and assures pleasant, age-appropriate, well- decorated home-like residential living environments; and directs area maintenance.

Other:

• Performs other duties and activities as required, including backfilling roles under your supervision.

Supervisory Responsibilities:

• Manages and supervises Program Directors and assigned personnel. Completes performance evaluations, scheduling, orientation, and training. Makes decisions on employee transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.

Minimum Knowledge and Skills Required for the Job:

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job.

Education and Experience:

• Bachelor's degree and three to six years of related experience with significant management experience in the human services industry.
• Master's degree in Human Services, other education and experience as required by state.

Certificates, Licenses, and Registrations:

• Licensure(s) as required by state.

Key Metrics:

• Budgeted Residential Census and/or Budgeted Hours
• List of Active Vacancies and Referrals
• Billing Timeliness and Accuracy
• PCard Expense Budget
• Budget Compliance (budget hours, census, expenses, purchasing, utilization, etc.)
• Individuals' Served Funds - Financial Ledger Audit
• Customer Satisfaction
• Licensing Compliance
• Quality (% participation or TQS)
• Program Visits
• OnSpring Audit Completion
• Health & Safety Incident/Compliance Trends
• Completing Investigations to Standards
• Open Investigations
• Overtime
• Job Requisitions
• Employee Satisfaction/Engagement, Action Plan Progress and Improvement

Other Requirements:

• Travel as needed

Physical Requirements:

• Medium Work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.