B2B Collections Specialist

Collections Specialist

As a Collections Specialist, you will manage the Accounts Receivable Aging report for assigned locations and subsidiaries, as well as handle escalated accounts and invoices requiring higher-level collection efforts. This role involves direct communication with customers through calls and emails to resolve outstanding debts. You will prepare necessary documentation, such as letters and attorney requests, and recommend accounts for third-party collection or write-off as needed. Effective communication with the Collections Manager about the status of past-due accounts is crucial, especially when additional leverage is required for successful collection efforts. Additionally, you will monitor and resolve financial discrepancies, maintain detailed notes on accounts, and ensure the security and privacy of customer information.

Responsibilities

• Manage AR Aging report for assigned locations and subsidiaries.
• Handle escalated accounts and invoices through direct calls and emails.
• Prepare letters and request attorney assistance as needed.
• Recommend accounts for third-party collection or write-off.
• Communicate with Collections Manager about past-due accounts.
• Monitor and resolve financial discrepancies.
• Maintain notes on accounts to reflect collection efforts.
• Work returned statements to collect outstanding debt and update contact information.
• Ensure the security and privacy of customer information and files.
• Perform additional related duties as assigned.
• Make 30-35 collection calls per day.

Essential Skills

• Bilingual proficiency.
• Experience in collections and customer service.
• Ability to manage Aging reports.
• Proficiency in multi-software use, including CRM and ERP systems.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Understanding of state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Ability to perform 30-35 calls per day.
• Proficient typing skills.

Additional Skills & Qualifications

• Experience in a fast-paced environment.
• Experience with Profit Zoom and Sedona.
• Experience with Microsoft Dynamics for cross-training purposes.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• At least two years of experience in collection and credit work.
• Basic understanding of statistics and data analysis.
• Ability to work both independently and as part of a team.

Work Environment

This is a fully remote position with flexible start times between 8-9 AM for an 8-hour workday, excluding an unpaid lunch break. West coast openings are available from 9 AM to 5 PM Mountain Time or 8 AM to 4:30 PM Pacific Time.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to View email address on click.appcast.io along with your availability for a 10-minute phone call.

Job Type & Location

This is a Contract to Hire position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 10, 2026.