Senior Team Lead, Customer Onboarding

Senior Team Lead, Customer Onboarding – Enterprise & Strategic Accounts You will oversee a team of Onboarding and Delivery Managers responsible for driving the successful implementation of ZoomInfo’s solutions for our largest and most complex customers (annual contract values of $200K+). This role is critical in ensuring a world-class onboarding experience that accelerates customer adoption, value realization, and long-term partnership success across our Enterprise and Strategic segments. You will provide coaching, leadership, and strategic direction to your team while collaborating cross‑functionally with Sales, Customer Success, Product, and Operations leaders to ensure smooth execution and continuous improvement of the onboarding experience. What You’ll Do: Lead and Develop a High-Performing Team – Provide ongoing coaching, mentorship, and performance management to a team of Onboarding and Delivery Managers supporting Enterprise and Strategic accounts. Foster a culture of accountability, collaboration, and continuous improvement. Drive Execution and Delivery Excellence – Oversee onboarding project performance and outcomes for complex, multi-product implementations. Ensure timely, high‑quality delivery that meets customer expectations and contractual milestones. Manage Escalations and Strategic Accounts – Partner with internal stakeholders to resolve challenges, mitigate risk, and ensure a seamless customer experience for high‑value accounts. Enablement and Program Development – Design and deliver team enablement programs to strengthen onboarding effectiveness, customer communication, and product expertise. Identify opportunities to enhance onboarding frameworks and standardize best practices across teams. Cross‑Functional Collaboration – Partner closely with internal departments—including Sales, CSM, Product, Engineering, and Data Solutions—to ensure alignment on project timelines, scope, and customer outcomes. Represent Onboarding leadership in internal strategic meetings. Project and Program Leadership – Lead or contribute to cross‑functional initiatives aimed at improving customer onboarding programs, operational efficiency, and scalability across the Enterprise segment. Metrics, Reporting, and Process Management – Monitor team KPIs (time‑to‑value, delivery timelines, CSAT, and project health) and leverage data to drive decision‑making. Ensure consistent Salesforce hygiene and accurate project documentation. Customer Experience and Quality Oversight – Champion customer advocacy within the onboarding journey, maintaining focus on value realization, communication quality, and overall satisfaction. What You Bring: Minimum 5+ years of relevant professional experience , with at least 2+ years working with Enterprise or Fortune 500 customers in a SaaS, delivery, or professional services environment. At least 1+ year of people leadership experience preferred. Bachelor’s Degree preferred. Strong working knowledge of Salesforce or similar CRM and project management tools. Familiarity with ZoomInfo’s platform and multi-product suite is a plus. Proven success leading and developing high-performing teams. Excellent communication skills (oral, written, and visual) with the ability to influence across all levels of the organisation. Demonstrated experience managing complex projects and delivering outcomes in fast‑paced, cross‑functional environments. Strong attention to detail, process orientation, and ability to manage competing priorities effectively. High level of business acumen with the ability to identify opportunities for process optimisation and program scalability. Ability to interpret data and translate insights into action plans. Experience leading a team, or acting as the primary individual contributor, in the execution of complex POC and Trial onboarding engagements, with a strong track record of cross‑functional partnership across Sales, Solutions Engineering, Product, and Customer Success. This role is a hybrid in‑office position, with an expectation of 3 days in office and 2 days at home at one or major offices (Waltham MA, Vancouver WA, or Bethesda MD). Base salary: $78,400 – $123,200 USD. Additional compensation such as bonus, commission, equity and other benefits may also apply. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well‑being. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, colour, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location. #J-18808-Ljbffr ZoomInfo Technologies LLC