Front Desk Receptionist

Front Desk Receptionist

Position: Front Desk Receptionist Supervisor: Customer Service Supervisor Status: Non-Exempt

Summary: The position duties include a wide range of activities related to providing clerical support to operational and administrative areas.

Supervision Received And Exercised: Operates under the direct general supervision of a Supervisor; the Front Desk Receptionist exercises no supervision over other employees.

Essential Duties And Responsibilities: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Ensure documents are accurately filed
• Open, sort and route incoming mail; Prepare outgoing mail
• Perform variety of administrative and clerical support
• Answer telephone, screen and direct calls
• Operate office machines including scanners, copiers and fax machines
• Assist operational teams with administrative needs
• Assist clients and customers at the front desk
• May perform daily opening and closing procedures of the front lobby.
• Perform data entry into SharePoint, and PHA business system
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

Desired Qualifications: High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service.

Must be able to communicate effectively both orally and in writing; and possess strong computer and organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.